Keegan Sullivan
@keegansullivan
Customer-centric marketing leader with 7+ years of experience.
What I'm looking for
I am a marketing and customer success professional with over 7 years of experience in driving organizational sales and enhancing customer satisfaction. My expertise lies in leveraging data and customer insights to craft compelling narratives that not only expand market reach but also boost brand visibility. I am committed to delivering exceptional service, consistently meeting and exceeding expectations to ensure a positive impact on both client satisfaction and business growth.
In my recent role as Marketing Manager at TimeZest, I led initiatives aimed at the managed service provider (MSP) industry, significantly increasing leads and customer acquisition through integrated campaigns. My collaborative approach with cross-functional teams has allowed me to enhance product features based on user feedback, ensuring alignment with market needs. Additionally, my experience as a Customer Success Manager at Meazure Learning involved steering Quarterly Business Reviews and executing data-driven strategies to improve client outcomes, resulting in increased customer retention and satisfaction rates.
Experience
Work history, roles, and key accomplishments
Marketing Manager
TimeZest
Apr 2024 - Jul 2024 (3 months)
Led marketing initiatives for the managed service provider (MSP) industry, focusing on enhancing brand visibility and engagement. Developed and executed integrated campaigns that significantly increased leads and customer acquisition. Collaborated with cross-functional teams to improve product features based on user feedback.
Customer Success Manager
Meazure Learning
Jun 2021 - Jan 2024 (2 years 7 months)
Directed Quarterly Business Reviews (QBRs) with key accounts to enhance performance and ensure alignment with future objectives. Utilized data-driven strategies to analyze client metrics and improve exam-day outcomes. Led cross-functional teams to achieve set goals and enhance customer retention.
Account Manager
Cameron Ashley Building Products
Jun 2020 - Jun 2021 (1 year)
Utilized data-driven insights to review account performance metrics and formulate targeted business strategies. Surpassed sales quotas through strategic account planning and adept negotiation. Provided actionable customer insights to product management for swift problem resolution.
Education
Degrees, certifications, and relevant coursework
Keegan hasn't added their education
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