Keanu Jennings
@keanujennings
I resolve healthcare enrollment, benefits, and member support inquiries accurately.
United StatesWhat I'm looking for
At Included Health, I manage high-volume member, provider, and vendor inquiries by phone and chat, resolving benefits, claims, eligibility, billing, and prior authorization issues. I document each interaction accurately in CRM systems while protecting HIPAA compliance and data integrity.
Previously at Wellth Rewards, I educated prospective members about program benefits, completed enrollments, and provided technical support for app setup and account access. Across more than six years in remote healthcare operations, I’ve helped members make informed coverage decisions while partnering with clinical and operational teams to improve continuity of care.
Experience
Work history, roles, and key accomplishments
Member Care Advocate
Included Health
Jan 2021 - Present (5 years 7 months)
Manage high-volume member, provider, and vendor inquiries via phone and chat while delivering exceptional customer service. Research and resolve complex issues involving benefits, claims, eligibility, billing, and prior authorizations.
Education
Degrees, certifications, and relevant coursework
Vicksburg High School
High School Diploma, General Studies
2010 - 2014
Earned a high school diploma from Vicksburg High School, completing secondary education from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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