Denesha Dean
@deneshadean
Healthcare administrative support specialist helping members navigate benefits with accuracy and clear communication.
United StatesWhat I'm looking for
I’m a healthcare administrative support specialist with experience supporting members and patients through benefits coordination, eligibility review, insurance verification, and scheduling support in payer and healthcare service environments. I focus on accurate documentation management, medical terminology, multi-system navigation, and compliance-driven workflows that protect service consistency and operational accuracy.
In my current role as a Member Support Specialist at UnitedHealthcare, I review eligibility and coverage details, explain medical benefits and plan options in clear terms, and maintain organized, audit-ready records by verifying information and documenting every interaction. Previously at Elevance Health as a Benefits Support Coordinator, I supported accurate benefit estimates and reimbursement eligibility by verifying coverage in internal systems and keeping account records aligned with policy updates and healthcare compliance requirements.
Experience
Work history, roles, and key accomplishments
UNMember Support Specialist
UnitedHealthcare
Sep 2023 - Present (2 years 7 months)
Supported members with healthcare benefit inquiries by reviewing eligibility status, coverage details, deductions, and plan structures while documenting interactions in internal systems. Explained medical benefits and plan options clearly, maintained compliant member records, and collaborated to resolve benefit-related issues.
EHVerified insurance coverage by researching system details and reviewing documentation to support accurate benefit estimates and reimbursement eligibility. Assisted members with policy and benefit questions, documented account updates and coverage changes for audit-ready records, and stayed current on policy and system updates.
Administrative Coordinator
Private Residence
Nov 2017 - Jun 2022 (4 years 7 months)
Coordinated daily schedules, tracked task completion, and maintained organized records to support consistent workflow across multiple priorities and deadlines. Ensured documentation accuracy, managed time-sensitive follow-through, and maintained confidentiality while handling sensitive information.
Education
Degrees, certifications, and relevant coursework
Northern Guilford High School
High School Diploma, High School
Earned a High School Diploma from Northern Guilford High School in Greensboro, North Carolina.
Availability
Location
United StatesAuthorized to work in
Job categories
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