Kazim Iqbal Wani
@kazimiqbalwani
I solve e-commerce integration failures and automate data workflows using Python, SQL, and APIs.
SpainWhat I'm looking for
At Byrd Technologies, I've supported 20+ high-volume e-commerce clients, including Shopify-based merchants, resolving complex integration issues and reducing recurring support tickets by 25% through root-cause log analysis and engineering fixes.
I've built API-based automations that cut manual processing time by 20%, improved ticket-resolution efficiency by 40% through mentoring, and aligned Customer Success, Sales, and Product Management workflows. I use Python, SQL, BI tools, and technical documentation to bridge Engineering, Product, and Customer Success.
Experience
Work history, roles, and key accomplishments
Technical Product Specialist
Byrd Technologies
May 2022 - Jun 2026 (4 years 1 month)
Reduced recurring support tickets by 25% by diagnosing root causes of complex integration failures through log analysis and driving fixes with Engineering. Improved team-wide ticket resolution efficiency by 40% by mentoring junior specialists on technical troubleshooting and API integration workflows.
Education
Degrees, certifications, and relevant coursework
Universitat Politècnica de Catalunya
Master, Telecommunications and Engineering Management
2019 - 2021
Pursued a Master in Telecommunications and Engineering Management, focusing on technical and managerial aspects of telecommunications.
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
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