Open to opportunities

Kaza Ghosh

@kazaghosh

Cybersecurity Delivery Manager and SOC Analyst leader focused on SLA-driven operations, governance, and process improvement.

India

Message

What I'm looking for

I’m looking for lead roles where I can own delivery excellence, governance, and client communication—scaling high-performing teams, driving process improvement, and using analytics/Gen AI to improve quality, efficiency, and SLA outcomes.

I’m a dynamic, results-driven professional with nearly 17 years of progressive experience in project and delivery management across IT consulting and cybersecurity. I lead enterprise-scale program execution with strong stakeholder communication, client engagement, and operational governance to drive measurable business outcomes.

Currently, I’m a Delivery Manager leading a high-performing team of 80+ professionals across 7 operational tracks, managing end-to-end operations to achieve SLA, quality, and business targets. I’ve successfully handled 3 concurrent projects, sustained 99%+ quality scores, transitioned pilot projects into steady-state, and spearheaded process improvements that strengthened investigative efficiency. I also serve as the primary liaison between clients and offshore teams, run MBRs and QBRs on KPIs, risks, and performance, and support Generative AI initiatives to reduce manual effort.

Experience

Work history, roles, and key accomplishments

Current

Delivery Manager

Current

Tata Consultancy Services

Jan 2025 - Present (1 year 6 months)

Leads a team of 80 security engineers across operational tracks, driving governance, workforce planning, and end-to-end delivery to meet SLA, quality, and business targets. Serves as the primary client liaison and runs MBRs/QBRs to review KPIs, risks, and operational performance.

Team Leadership Operational Governance Workforce Planning SLA Management Quality Assurance Client Relationship Management KPI Management Risk Management Continuous Improvement Process Optimization Data Analysis Workflow Optimization

Team Lead

Tata Consultancy Services

Jan 2022 - Jan 2025 (3 years)

Led a team of 12 across operations and delivery, owning workforce planning, training/mentoring, and performance reviews while acting as a client/offshore SPOC. Delivered projects against timelines and maintained 99%+ quality scores, improving processes and transitioning pilot projects to steady-state operations.

Team Leadership Workforce Planning Training Mentoring Performance Reviews Client Stakeholder Management Process Improvement Operational Readiness Onboarding SOP Development

SOC Analyst

Tata Consultancy Services

Jan 2020 - Jan 2022 (2 years)

Monitored and investigated security events, phishing attacks, and cyber threats, performing threat analysis and incident investigations. Supported incident response and risk mitigation activities while ensuring compliance with security policies, procedures, and SLAs.

Security Events Phishing Analysis Threat Analysis Incident Response Risk Mitigation Security Compliance Cross Functional Collaboration SLA

Team Lead / Project Support

Innova Solutions

Jun 2019 - Aug 2020 (1 year 2 months)

Supported TCS delivery operations by coordinating team activities, reporting, and workflow management to maintain project continuity and quality compliance. Focused on supporting productivity through operational coordination and ongoing project support.

Project Support Delivery Operations Team Coordination Reporting Workflow Management Quality & Compliance Productivity

Sr. Catalog Quality Associate

Amazon Development Centre

Oct 2014 - May 2019 (4 years 7 months)

Improved catalog accuracy and customer experience for the China marketplace by auditing product data and resolving duplicate listings and brand information issues. Led catalog standardization and governance initiatives, ensuring SOP compliance and collaborating with global stakeholders.

Catalog Accuracy Series Authority Audit Program Process Improvement Team Management

Content Test Specialist

Amazon Development Centre

Jan 2013 - Oct 2014 (1 year 9 months)

Tested and validated Android applications for the China Appstore ecosystem to ensure compliance with marketplace standards and regulatory requirements. Identified defects, collaborated with global developers, and supported issue resolution to improve application quality and launch readiness.

Content Validation Defect identification Regulatory Compliance Issue Resolution Quality Assurance

Delivery Software Engineer

Mphasis Limited

Sep 2010 - Jan 2013 (2 years 4 months)

Performed software testing and localization validation for HP SIM in Simplified Chinese environments. Designed and executed test cases, managed test environments, tracked defects, and supported software releases with cross-functional collaboration to improve testing efficiency and release readiness.

Software Testing Testing Design Test Management Cross Functional Collaboration

Mandarin Recruiter

Seaton India IT Pvt. Ltd.

Sep 2009 - Aug 2010 (11 months)

Managed end-to-end recruitment across APAC markets for multilingual roles, including sourcing, screening, and evaluating candidates. Coordinated with stakeholders, supported Mandarin-English communication, and handled translation and candidate management throughout the recruiting process.

Screening Candidate Evaluation Stakeholder Management Translation Candidate Management