Kaylani Sung

I am a senior business analyst with over 9 years of experience in enhancing operational standards and employee engagement strategies. My career has been marked by a proactive approach and a strong analytical mindset, allowing me to streamline processes and prioritize tasks effectively. I have a proven track record of assisting companies in achieving their goals through meticulous requirements gathering, analysis, and implementation of digital strategies.

In my recent role at Banfield.com, I owned the requirements gathering and analysis process, directly influencing the quality of QA/test plans and mitigating defects through detailed acceptance criteria. My ability to adapt to changing priorities and organize web platform backlogs has been instrumental in aligning with the digital roadmap. I have also contributed to the successful release of key revenue-driving features, showcasing my commitment to delivering results that matter.

My experience at Nike further solidified my skills in product analysis and stakeholder engagement. I played a pivotal role in projects that not only improved digital presence but also resulted in significant cost savings. I am passionate about fostering a data-driven culture and improving decision-making efficiency within cross-functional teams.