Looking for a job

Kayla Gentile

@kaylagentile

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Claims technician experienced in claims documentation, workflow coordination, project management, and operations.

United States

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What I'm looking for

I’m looking to leverage the talents I’ve obtained, use my problem-solving skills and effective teamwork, and grow within the company.

At Markel Group, I managed the intake and routing of claims documentation, correspondence, and sensitive materials to support timely claims processing. I coordinated with Claims Specialists, legal teams, and internal departments, and assisted with onboarding and training new team members.

At James D. Cummins & Co., I handled administrative operations and project management for insurance and non-insurance projects, and worked as a field operator conducting drone operations and assessments. Earlier, I worked as a Front Desk Concierge at Planned Companies and a Key Holder at Charlotte Russe.

Experience

Work history, roles, and key accomplishments

Claims Technician

Markel Group

May 2022 - Jun 2026 (4 years 1 month)

Managed intake and routing of claims documentation, correspondence, and sensitive materials to support timely claims processing operations. Coordinated with Claims Specialists, legal teams, and internal departments to ensure accurate documentation handling and workflow continuity.

Document Management Workflow Management Onboarding Training Process Improvement Communication Skills Teamwork

Director of Operations

James D. Cummins & Co.

Jul 2016 - May 2022 (5 years 10 months)

Oversaw administrative duties including scheduling, billing, payroll, filing, supply ordering, and accounting. Acted as liaison between insurance adjusters, contractors, and property managers on multiple projects, and managed both insurance and non-insurance projects.

Project Management Scheduling Billing Payroll Accounting Insurance Drone Operations Assessments

Front Desk Concierge

Planned Companies

Jun 2015 - Jul 2016 (1 year 1 month)

Delivered packages, maintained the foyer, scheduled maintenance throughout the building, greeted guests, and worked closely with realtor and property manager on various projects.

Customer Service Maintenance Scheduling Communication Skills Coordination

Key Holder

Charlotte Russe

Oct 2012 - May 2015 (2 years 7 months)

Managed customer service, opening and closing the store, delegating to employees, handling payroll, setting up floor displays, dressing mannequins, and updating windows weekly.

Customer Service Store Operations Payroll Team Leadership Visual Merchandising