At ORN, I conduct post-trip feedback calls across European tour packages and turn recurring customer issues into inputs for product and operations improvements. This work informs fixes to itinerary content and service gaps.
I also work with the IT team to keep itinerary and hotel imagery accurate on the platform. By guiding customers through bookings, I identify friction points and resolve them before they affect conversion.
At Skyhans Software Education Solutions, I collaborated with the development team on responsive interfaces and UI/UX improvements using HTML, CSS, JavaScript, React.js, and Node.js. I also designed an IoT-based health alert system as a project at Bangalore Institute of Technology.
