At SPOTNANA, I supported a cloud-based Travel-as-a-Service platform for corporate booking, fulfillment, servicing, and travel management. I investigated production issues across GDS, NDC, APIs, and travel workflows, and managed Salesforce cases through triage, client communication, and resolution.
At TEKACCEL, I supported the Tele-MANAS public-health initiative for EY in collaboration with IIITB. I analyzed application and API logs, monitored systems, and worked with Development and L3 teams on root-cause analysis and post-deployment support.
At INFOSYS LIMITED, I provided production support for Telenet telecom operations, including billing with Kenan FX. I led a team of 3+ engineers and contributed to reduced service errors and recurring incidents. Earlier, I developed backend applications and RESTful services as a Systems Engineer (Trainee), and built and tested full-stack applications during my internship at WISDOM SPROUTS.
