At PRIMERA Medical Technologies, I coordinate daily work allocation for US healthcare operations and monitor team progress against productivity, quality, and turnaround-time expectations.
I process and validate medical-record requests and release reports to authorized requesters according to established workflows. I use Epic, ROI Central, and Meditech to support health information management workflows.
I conduct quality audits, identify recurring errors, and share feedback to improve documentation accuracy and reduce rework. I also train team members on applications and workflows and communicate process and policy updates.
I maintain operational trackers and spreadsheets, resolve team queries, and escalate application or workflow concerns to support teams. I contribute to process improvement and automation initiatives, with a focus on accurate, confidential, and compliant healthcare information handling.
