At Namo Padmavati Outsourcing Pvt. Ltd., I direct collections operations, allocate daily workloads, and prioritize tasks across CollectOne, Salesforce, and PayReady to support SLA targets.
I monitor team productivity and pending inventory, oversee dispute processing and account updates, and guide QA reviews that reinforce SOP compliance. I also coordinate stakeholder updates and escalations against operational capacity and client requirements.
Previously, as a Collections Operations Specialist at Namo Padmavati Outsourcing Pvt. Ltd., I handled account processing and debt resolution, managed Salesforce tickets, and conducted peer quality checks. I used Asana for workload planning, status reporting, and shift handovers, and I use Claude AI for routine task support and MIS-related workflows.
