Vyshnavi Mathiyalagan

I am a goal-oriented and collaborative professional with experience across IT operations, client governance, and teaching-related roles. I focus on driving performance through data-driven scorecards, clear SLAs, and structured feedback cycles.

As a Team Lead / Supervisor at HCL Tech, I served as the primary client point of contact, led MBR/QBR governance calls, managed critical escalations, and implemented recovery plans to restore client trust. I designed transparent performance scorecards and owned end-to-end appraisal and staffing processes for 24/7 operations.

Previously, as an IT Assistant and Purchasing Manager at Lanka Essence Pvt Ltd, I pursued new business opportunities, supported brand expansion, provided customer service, and collaborated on strategies to improve the customer experience. I stay current on industry trends and competitor activity to identify growth opportunities.

I bring a blend of operational rigor, client-facing governance, and people management, seeking roles where I can optimize processes, build teams, and deliver measurable improvements in service and performance.