Open to opportunities

Kaushal Tiwari

@kaushaltiwari

Message

I support reliable IT infrastructure across virtualization, backup, security, and Microsoft 365.

India

Message

What I'm looking for

I'm seeking to use my infrastructure, virtualization, backup, security, and Microsoft 365 support experience to improve system reliability, business continuity, and operational efficiency.

At Vistateq Virtuosity India Private Limited, I resolve software, hardware, and network-access issues while managing Active Directory accounts, permissions, group policies, backups, restores, patching, and system monitoring.

Previously at Concentrix, I supported Microsoft Data Protection Manager, Microsoft Defender, Storage & High Availability, cluster management, Hyper-V virtualization, and backup and storage issues. I migrated processes from DPM to Endpoint Protection and used logs and events to diagnose complex issues and reduce downtime.

I've also administered Microsoft 365, Azure Active Directory, firewalls, VPNs, endpoint security, DNS, DHCP, FTP servers, and desktop environments across helpdesk and desktop support roles.

I bring over five years of customer-facing B2B support experience and focus on improving infrastructure reliability, business continuity, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Associate Engineer

Vistateq Virtuosity India Private Limited

Nov 2024 - Jul 2026 (1 year 8 months)

Provided prompt assistance to end users by resolving technical issues related to software, hardware, and network access. Managed user accounts, permissions, and group policies in Active Directory, and monitored system performance to ensure reliability.