Kaushal Singh
@kaushalsingh2
System Analyst at Tesco Bengaluru Pvt. Ltd. handling IT service desk tickets and troubleshooting Windows, MacBook, and network issues.
IndiaWhat I'm looking for
At Insurejoy.com, I managed Office 365 and Bitdefender portals, configured Linux Mint and Ubuntu systems, and supported desktop and server-room troubleshooting.
As a System Analyst at Tesco Bengaluru Pvt. Ltd., I handle level-1 IT service desk calls and tickets, troubleshoot Windows and MacBook issues, and support networking, VPN, and ticketing systems.
Experience
Work history, roles, and key accomplishments
System Analyst
Tesco Bengaluru Pvt. Ltd.
Feb 2023 - Present (3 years 7 months)
Handling level-1 calls and tickets in IT Service Desk environment, troubleshooting Windows, Macbook, networking, and VM Horizon issues. Managing ticketing systems and SLA in Zendesk/Jira.
System Engineer
Insurejoy.com
Jan 2022 - Feb 2023 (1 year 1 month)
Managed Office365 Exchange CRM Portal, Bitdefender Antivirus, Linux OS configuration, and provided end-user support. Handled inventory, IT asset management, and SLA on ZOHO Desk.
Education
Degrees, certifications, and relevant coursework
Swami Vivekanand Subharti University
MBA, IT & Finance
Completed an MBA in IT and Finance from Swami Vivekanand Subharti University in 2024.
University of Delhi
Bachelor of Arts, B.A. Programme
Completed a Bachelor of Arts (B.A.) programme from the University of Delhi in 2021.
Board of Technical Education Delhi
Polytechnic Diploma, Electronics and Communication Engineering
Earned a Polytechnic Diploma in Electronics and Communication Engineering from the Board of Technical Education Delhi in 2019.
CBSE
12th, Arts
Completed 12th grade in Arts through the Central Board of Secondary Education in 2015.
CBSE
10th, All
Completed 10th grade through the Central Board of Secondary Education in 2012.
Indian Railway
Industrial Training, Industrial Training
Completed a 28-day industrial training program with Indian Railway.
ITIL
ITIL Version 4 Foundation Certificate, IT Service Management
Earned the ITIL Version 4 Foundation Certificate in IT Service Management.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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