kat wynn - Retail Sales Representative - AT&T Authorized Retailer - Prime Communications | Himalayas
kat wynnKW
Open to opportunities

kat wynn

@katwynn

Dedicated Information Security Analyst with a strong customer service background.

United States
Message

What I'm looking for

I am seeking a role that allows me to grow in IT while utilizing my customer service skills.

My name is Katherine Wynn, and I am a recent graduate in Information Technology Systems Management, specializing as an Information Security Analyst. With nearly a decade of experience in customer service and technical support, I have honed my skills in problem-solving and effective communication. My journey began at Wynn’s Custom Cabinets, where I learned the importance of attention to detail and craftsmanship.

In my role as a Retail Sales Representative at AT&T Authorized Retailer, I developed a strong ability to provide well-rounded solutions to customers, addressing their needs across various services. This experience not only enhanced my technical troubleshooting skills but also reinforced my commitment to delivering exceptional customer service. I am passionate about leveraging my technical knowledge and customer service experience to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

AC

Retail Sales Representative

AT&T Authorized Retailer - Prime Communications

Jun 2017 - Present (8 years 1 month)

Assisted customers with a range of services including cellphones, internet, and television, providing comprehensive solutions for new and existing clients. Handled customer service inquiries, processed payments, and troubleshooted various devices from cell phones to laptops and tablets.

WC

Employee

Wynn's Custom Cabinets

May 2015 - Present (10 years 2 months)

Performed essential cabinet tasks including sanding, staining, and installations. Contributed to the overall production and finishing of custom cabinetry projects.

Education

Degrees, certifications, and relevant coursework

HS

Henry County High School

Diploma, General Studies

Graduated with a 4.0 GPA.

UK

University of Tennessee: Knoxville

1 Year of Study, Biomedical Engineering

Attended the University of Tennessee, Knoxville for one year, majoring in Biomedical Engineering. Transferred to Jackson State Community College.

JC

Jackson State Community College

Associate's Degree, Radiology, General Sciences, Animal Science

Majored in Radiology, General Sciences, and Animal Science during four years of study at Jackson State Community College.

TT

Tennessee College of Applied Technology

Diploma of Certification, Information Technology Systems Management

Recent graduate of the Information Technology Systems Management program, earning a diploma of certification as an Information Security Analyst.

Tech stack

Software and tools used professionally

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