KEKatwere Ester
@katwereester
Dedicated customer service professional
UgandaWhat I'm looking for
As a skilled customer service professional with 3 years of successful client services, management, and leadership experience, I am dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response.
I have a strong background in managing operations, customer account management, complaint resolution, and report preparation. I have also worked as a Call Center Specialist, Finance Assistant, and Research Assistant, where I have developed strong skills in communication, problem-solving, and data entry.
I am passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. I have a strong educational background, with a Bachelor of International Economics and Business from Huazhong University of Science and Technology, and an Advanced Certificate of Education (UACE) from Namirembe Hillside High School.
Experience
Work history, roles, and key accomplishments
Customer Service
Uganda Bureau of Statistics
Jan 2023 - Present (2 years 4 months)
Managed operations, customer account management, and complaint resolution
Finance Assistant
St Peters School Naalya
Jan 2022 - May 2023 (1 year 4 months)
Ensured timely payroll preparations and upheld legislation with respect to taxation
Customer Service
Ecomart Supermarket
Oct 2021 - Dec 2021 (2 months)
Helped customers with product understanding and facilitated conflict resolution
Research Assistant
World Bank Uganda
Aug 2019 - Feb 2023 (3 years 6 months)
Ensured accurate data collection and performed quality assurance and control
Education
Degrees, certifications, and relevant coursework
HTHuazhong University of Science and Technology
Bachelor of International Economics and Business, International Economics and Business
2016 - 2020
Grade: Best student
Best student in Bachelor of International Economics and Business. Developed a strong foundation in economic principles and business strategies.
Namirembe Hillside High School
Uganda Advanced Certificate of Education
2014 - 2015
Completed Uganda Advanced Certificate of Education (UACE), focusing on advanced subjects to prepare for higher education.
Gayaza High School
Uganda Certificate of Education
2009 - 2012
Achieved Uganda Certificate of Education (UCE), providing a solid educational foundation for further studies.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
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