Katwere EsterKE
Open to opportunities

Katwere Ester

@katwereester

Dedicated customer service professional

Uganda
Message

What I'm looking for

Seeking a challenging role in customer service

As a skilled customer service professional with 3 years of successful client services, management, and leadership experience, I am dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response.

I have a strong background in managing operations, customer account management, complaint resolution, and report preparation. I have also worked as a Call Center Specialist, Finance Assistant, and Research Assistant, where I have developed strong skills in communication, problem-solving, and data entry.

I am passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. I have a strong educational background, with a Bachelor of International Economics and Business from Huazhong University of Science and Technology, and an Advanced Certificate of Education (UACE) from Namirembe Hillside High School.

Experience

Work history, roles, and key accomplishments

SN

Finance Assistant

St Peters School Naalya

Jan 2022 - May 2023 (1 year 4 months)

Ensured timely payroll preparations and upheld legislation with respect to taxation

Education

Degrees, certifications, and relevant coursework

Huazhong University of Science and Technology logoHT

Huazhong University of Science and Technology

Bachelor of International Economics and Business, International Economics and Business

2016 - 2020

Grade: Best student

Best student in Bachelor of International Economics and Business. Developed a strong foundation in economic principles and business strategies.

NS

Namirembe Hillside High School

Uganda Advanced Certificate of Education

2014 - 2015

Completed Uganda Advanced Certificate of Education (UACE), focusing on advanced subjects to prepare for higher education.

GS

Gayaza High School

Uganda Certificate of Education

2009 - 2012

Achieved Uganda Certificate of Education (UCE), providing a solid educational foundation for further studies.

Tech stack

Software and tools used professionally

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Katwere Ester - Customer Service - Uganda Bureau of Statistics | Himalayas