Katrina Marie Gilera
@katrinamariegilera
Experienced Team Leader in BPO with strong organizational skills.
What I'm looking for
I am a dedicated professional with 7 years of experience in the BPO industry, primarily as a Team Leader and Data Entry Agent. My role has involved coordinating between management and my team, ensuring that all tasks are submitted accurately and on time. I take pride in my ability to monitor employee attendance and wages, ensuring that everyone is compensated fairly and accurately.
Throughout my career, I have developed strong organizational and time-management skills, which have been essential in managing multiple tasks effectively. I have also gained additional skills in file management, email management, and calendar management, allowing me to work independently while also being an effective team player. My exceptional communication and interpersonal skills have enabled me to foster a collaborative environment within my teams.
Experience
Work history, roles, and key accomplishments
Payroll & Attendance Coordinator
A.S Aguado Constructions Services
Jan 2025 - Dec 2025 (11 months)
Calculated employee wages, including overtime and deductions, ensuring accurate pay. Managed timekeeping systems and maintained precise records of employee pay.
Team Leader - Data Entry Agent
LGK Solutions Philippines Inc
Jan 2015 - Dec 2022 (7 years 11 months)
Managed a team of data entry agents, ensuring proper coordination and task turnover. Monitored task submissions for accuracy and maintained comprehensive knowledge of service tasks and system capabilities.
Education
Degrees, certifications, and relevant coursework
University of Batangas
Associate Degree, Computer Technology
Studied Computer Technology at the University of Batangas from 2013 to 2015. Gained foundational knowledge in computer systems and technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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