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Kathryn Swinney

@kathrynswinney

Customer Care leader at Rockwell Automation who designed a customer-facing part repair tracking form and leads distributor support.

Netherlands

Message

At RockwellAutomation, I support EMEA distributors and customers with order management and work across logistics, inventory, repair, and planning. I designed a customer-facing form for part repair order tracking as a Yellow Belt project, improving efficiency and transparency.

Previously, I managed a 14-person customer care team at RockwellAutomation and led training for new systems and processes, including Oracle, Workday, and SAP. At Lakeshore Veterinary Specialists, I developed training programs for customer care and management teams and supported recruitment, retention, and hospital operations.

Experience

Work history, roles, and key accomplishments

Current

UK & Ireland Customer Care Advocate/Analyst

Current

Rockwell Automation

Oct 2023 - Present (3 years)

Delivered written and verbal support for EMEA distributors and customers, ensuring seamless order management. Collaborated with cross-functional teams to optimize the supply chain and led a Yellow Belt project to design a customer-facing form for part repair order tracking.

Customer Service Order Management Supply Chain Cross Functional Collaboration Yellow Belt Process Improvement

North America Customer Care Management

Rockwell Automation

Jun 2019 - Oct 2023 (4 years 4 months)

Managed a team of 14 employees specializing in digital communications and order support for North American distributors. Led training initiatives for new systems and processes, and drove large-scale projects including migration from Outlook to Oracle email management.

Team Leadership Training Oracle Workday SAP Project Management Digital Communication

Hospital Manager

Lakeshore Veterinary Specialists

May 2017 - Jun 2019 (2 years 1 month)

Developed and delivered comprehensive training programs for Customer Care and Management teams. Managed recruitment, onboarding, and retention strategies, and oversaw financial metrics, payroll, and cost management.

Training Employee Engagement Recruitment Onboarding Retention Financial Management Payroll Cost Management