KRKathrina Joy Rufino
@kathrinajoyrufino
Experienced NOC engineer specializing in monitoring and incident response.
PhilippinesWhat I'm looking for
I am an experienced NOC Engineer with a strong background in proactive monitoring, incident and change management across large telecommunications and enterprise environments. I have worked closely with global teams to resolve critical alerts and ensure service availability using tools like SolarWinds, Datadog, Grafana, CloudWatch and PagerDuty.
My hands-on experience includes server administration (Windows Server 2008 R2/2012 R2), basic Linux tasks, network infrastructure management, and firewall/security appliances such as Fortigate and Dell SonicWall. I have performed troubleshooting, VM operations, routine facility checks, and followed defined MOPs to implement changes and service requests.
I consistently create and maintain operational documentation, perform device/service testing, and produce timely reports to support operational readiness. I am results-driven, attentive to risk mitigation, and focused on maintaining high service performance and reliability.
Experience
Work history, roles, and key accomplishments
NOC Engineer
Samsung Electronics Philippines Corporation
Nov 2023 - Present (2 years 3 months)
Provide 24x7 proactive monitoring of Samsung services, perform initial troubleshooting and escalate incidents to appropriate teams, and maintain operational procedures for Event, Incident, Problem and Change Management.
NMC Specialist
InformationProfessionals, Inc.
May 2018 - Oct 2023 (5 years 5 months)
Monitored application and infrastructure availability for Globe Telecom, handled event and fault management, performed routine facility checks and basic Linux/Windows server administration, and implemented changes per MOP.
IIManaged network infrastructure and participated in issue, problem and change management to maintain service continuity across enterprise environments.
IT Technical Support L2
KMC Mag Solutions, Inc.
Apr 2014 - Apr 2016 (1 year 11 months)
Provided onsite and remote end-user support, managed network infrastructure, phone systems and servers for internal and external clients to ensure operational uptime.
Network Support Associate
CuroTeknika
Oct 2013 - Apr 2014 (6 months)
Provided technical assistance to DSL end users regarding internet connectivity and created trouble tickets for DSL home subscribers to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
AUAdamson University
Bachelor of Science in Information Technology, Information Technology
2009 - 2013
Completed a Bachelor of Science in Information Technology program with coursework covering networking, systems administration, and IT support.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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