ALAlbert Liban
@albertliban
Experienced Network Engineer with expertise in telecommunications and NOC operations.
PhilippinesWhat I'm looking for
I am a dedicated Network Engineer with over a decade of experience in telecommunications and network operations. My journey began at Accenture, where I honed my skills in network provisioning and circuit design for major telecommunications companies. I have consistently demonstrated my ability to resolve complex network issues and provide exceptional customer service.
Throughout my career, I have worked with various organizations, including TPG and Masergy, where I managed high-priority customer accounts and escalations. My technical expertise spans across MPLS, SDWAN solutions, and multi-vendor network devices. I am passionate about optimizing network performance and ensuring security, which I achieve through regular audits and proactive troubleshooting.
Experience
Work history, roles, and key accomplishments
Network Engineer (NOC) – Sr. Tier 2 NOC Engineer
Masergy Philippines Inc. / Comcast Business
Mar 2024 - Present (1 year 3 months)
Handles escalations from Tier 1 and Tier 2 NOC support, assisting SOC and UC escalations related to backend network infrastructure. Manages complex MACD implementations and performs regular network audits.
Network Engineer (NOC) – Tier 2 NOC Engineer
Masergy Philippines Inc. / Comcast Business
Sep 2020 - Present (4 years 9 months)
Troubleshot issues with external customers, Vendor TAC, and upstream carriers, providing support for MPLS, VRF services, and SDWAN solutions. Processed Firewall MACD requests for Fortinet and Silverpeak SDWAN solutions.
Network Engineer (Service Assurance)
TPG - Orchid Cybertech Services Inc.
Oct 2014 - Present (10 years 8 months)
Provided excellent customer service and fault management for Wholesale PSTN and Broadband services. Proactively drove internal technical groups and third-party carriers to resolve faults in compliance with SLAs.
Network Process Associate
Accenture Inc.
Jun 2012 - Present (13 years)
Designed and engineered DS0, Fractional T1, and T1 circuits for a major US telecommunications company. Responsibilities included order approval, circuit design, facility assignment, and resolving customer circuit-related issues.
Education
Degrees, certifications, and relevant coursework
Saint Louis University
Bachelor of Science, Electronics Engineering
Completed a Bachelor of Science in Electronics Engineering. The curriculum covered fundamental principles and applications in electronics, preparing for a career in the field.
University of Baguio Science High School
High School Diploma, General Studies
Graduated from Science High School, completing secondary education with a focus on scientific disciplines. This period provided a strong foundation for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Albert?
You can contact Albert and 90k+ other talented remote workers on Himalayas.
Message AlbertFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
