Katherine Núñez
@katherinenez
I drive SaaS customer onboarding, activation, training, and product adoption at scale.
United StatesWhat I'm looking for
At QS Quacquarelli Symonds, I manage a high-volume portfolio of university clients, leading onboarding, activation, and adoption for digital and event products. I deliver trainings, monitor account health, address risks, and partner with global teams to create seamless customer experiences.
I've also supported high-volume users through complex digital forms, troubleshooting, live chat, phone support, agent training, QA, and project documentation. I bring clear bilingual English/Spanish communication and a practical ability to turn complex concepts into actionable guidance.
Experience
Work history, roles, and key accomplishments
Managed a high volume portfolio of university clients, leading onboarding, activation, and adoption for QS digital and event products. Delivered customer trainings, monitored account health signals, and collaborated cross-functionally with global teams.
Customer Support Agent
Oklahoma Employment Security Commission
Jan 2021 - Jan 2022 (1 year)
Resolved high volume inbound inquiries, guiding users through complex digital forms and troubleshooting claim issues. Managed simultaneous interactions through live chat and phone support with clarity and professionalism.
Supported deployment readiness by managing documentation, proposals, pre-qualification packets, and quotes. Coordinated with general contractors to clarify requirements and ensure project accuracy and alignment.
English & Spanish Teacher
Academia de Lenguas de Santo Domingo
Jan 2018 - Dec 2018 (11 months)
Delivered private and group language classes to professionals and children, simplifying complex concepts into actionable and engaging lessons.
Handled high volume of customer calls, trained new agents, prepared performance reports, and provided QA support. Delivered live chat assistance while managing multiple concurrent user cases.
Education
Degrees, certifications, and relevant coursework
Katherine hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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