Katherine Hofegartner

Conducted quality assurance audits of residential property inspection packages, reviewing reports, roof diagrams, sketches, photos, and measurements for accuracy and completeness. Evaluated documentation against carrier-specific requirements and coordinated corrections with technicians.

Reviewed loss mitigation applications for documentation accuracy and completeness, performing quality control reviews of 30-50 files per day and working with evaluators to resolve documentation gaps.

Coordinated borrower documents, application completion, follow-up communications, and account updates across loss mitigation workflows. Earned Top Performer recognition in 2018 and six perfect 100% call-monitoring scores.

Maintained pre-foreclosure HECM loan documentation and communications, ordered occupancy inspections, and researched property tax information. Coordinated information and supporting records for account resolution and foreclosure referrals.

Supported inventory ordering, shipping, receiving, merchandising, reconciliations, and customer transactions.

Supported borrower outreach, payment arrangements, account documentation, and reporting.

Supported borrower outreach, payment arrangements, account documentation, and reporting.

Provided customer service support in a retail or service environment.

Performed cashier and operations clerk duties at a military base services division.

Completed coursework in business administration at DeVry University in 2014.

Pursued distance education at University of Maryland University College Asia in 2006.

Studied business administration and computer applications at Asia Pacific College from 1996 to 1998.

Earned a high school diploma from Upsouth School in Parañaque, Philippines.