Open to opportunities

paige reece

@paigereece

Message

Experienced mortgage loan processor with strong compliance and pipeline management.

United States

Message

What I'm looking for

I seek a fast-paced mortgage operations role where I can use my loan processing, compliance, and pipeline management skills to improve efficiency and support borrower outcomes while growing into expanded responsibilities.

I am a seasoned mortgage professional with nearly 15 years of experience processing FHA, VA, and conventional loans, managing large multi-loan pipelines, and ensuring regulatory compliance across foreclosure and loan origination workflows. I combine deep systems knowledge—Encompass, Calyx, Fiserv (MortgageServe), MSP—with strong document review, BPO familiarity, and excellent customer communication to move loans efficiently from application to closing.

My background includes high-volume default and foreclosure processing, internet research experience, and leadership in fast-paced environments; I hold business degrees and military technical training, and I consistently deliver accuracy under deadline while supporting operational goals and borrower outcomes.

Experience

Work history, roles, and key accomplishments

Current

AI Annotator / LLM Trainer

Current

Outlier AI

Jun 2025 - Present (8 months)

Reviewed and refined AI-generated text, image, and multimedia outputs for accuracy and policy compliance, annotated large-scale datasets, and conducted QA audits to improve model performance and reliability while meeting strict productivity targets.

Data Annotation Quality Assurance RLHF Content Moderation Dataset Curation Bias Detection Multimodal Evaluation Documentation

Current

Senior LLM Annotator

Current

RWS

Jan 2016 - Present (10 years 1 month)

Oversaw intake and processing of 500+ weekly text, image, and voice tasks, maintained documentation and classification integrity at ~98% accuracy, and updated guidelines to resolve annotation inconsistencies.

Annotation Management QA Documentation Workflow Optimization Data Validation Labeling Standards Accuracy Monitoring Cross Functional Communication

LLM Trainer and Review Analyst

iMerit

Jun 2020 - Dec 2025 (5 years 6 months)

Managed intake and QA of large image and text datasets, designed fine-tuning/RLHF training processes, improved labeling consistency by 15–20%, and escalated issues to improve workflow accuracy by ~11.8%.

RLHF Labeling QA Model Evaluation Bias Mitigation Collaboration with Engineers Instruction Following Scoring data preprocessing

Patient Services Representative

Mercy Health

Apr 2021 - Aug 2025 (4 years 4 months)

Facilitated intake of patient inquiries, claims, eligibility requests, and authorization data with precise documentation in EHR/CRM systems, improving workflow efficiency and maintaining compliance and confidentiality.

EHR Patient Intake Claims Processing Data Entry Compliance Customer Service Workflow Improvement Confidentiality

Internet Researcher

Lionbridge

Jan 2016 - Jul 2025 (9 years 6 months)

Conducted comprehensive reviews and research on Google landing pages to evaluate search relevance and quality for major search engines.

Search & Evaluation Web Research Quality Assurance Data Entry Attention To Detail

Patient Services Claims Rep

TriHealth

Oct 2017 - Apr 2021 (3 years 6 months)

Managed high-volume Medicare/Medicaid intake (~150 requests/day), strengthened data integrity through enhanced verification methods, and coordinated with clinical teams to ensure accurate transmission of case information.

Claims Processing Medicare Medicaid Data Verification High volume Intake Coordination Accuracy EHR CRM Customer Support

FHA / VA Loan Processor

Union Savings Bank

Nov 2013 - Jan 2016 (2 years 2 months)

Processed FHA, VA, and Conventional loans including Streamline Refinances, managing a pipeline of 40+ loans per month and coordinating with borrowers and loan officers to secure approvals.

Loan Processing FHA VA+Pipeline Management Document Review Customer Service Regulatory Compliance Encompass

Loan Processor

McKinley Mortgage

Aug 2012 - Nov 2013 (1 year 3 months)

Handled refinances, first and second mortgages, and Rural Development Loans, completing document reviews and collaborating with loan officers to obtain closing documentation.

Loan Processing Document Review RD Loans Communication Encompass Calyx File Management

Foreclosure Processor Specialist

Fifth Third Mortgage

Dec 2010 - Aug 2012 (1 year 8 months)

Managed a high-volume default portfolio (400–600 loans), ordered and reviewed BPOs and appraisals, and ensured compliance with legal timelines throughout the foreclosure process.

BPO Appraisal Review Default Servicing Compliance Pipeline Management

Foreclosure Processor Specialist

BB&T

Apr 2007 - Oct 2010 (3 years 6 months)

Managed defaulted loans, engaged borrowers on loss mitigation options, and coordinated legal inquiries to reduce foreclosure risk and ensure regulatory compliance.

Default Servicing Foreclosure Alternatives Compliance Document Management

Document Review Specialist

Lerner, Sampson, Rothfuss

Nov 2003 - Mar 2007 (3 years 4 months)

Reviewed final documents for submission to county clerks, ensuring accuracy and compliance with state regulations for legal filings.

Document Review Legal Compliance Filing Accuracy Attention To Detail County Clerk Submissions Data Entry

Electrician / Mechanical Repair

United States Navy

Feb 1999 - Oct 2003 (4 years 8 months)

Served aboard USS Kitty Hawk (CV-63) performing electrical and mechanical repairs; promoted from E2 to E5 while supporting critical missions and maintenance operations.

Electrical Repair Maintenance Troubleshooting Team Leadership Military Operations Technical Documentation