Maria Achoe

Independently manage time-sensitive assignments, customer communication, and accurate electronic delivery records. Prioritize multiple requests, resolve service issues, and maintain professional, reliable service.

Reviewed complex disability claim files and verified medical, vocational, financial, and eligibility documentation for completeness and accuracy before making benefit decisions. Maintained a 98% average quality assurance score while consistently meeting productivity and claim turnaround goals.

Reviewed federally funded program applications for completeness, verified eligibility and required supporting records, and flagged inconsistent information for correction. Researched documentation discrepancies, tracked program payments, and maintained accurate electronic records.

Verified financial records, supporting documentation, and eligibility for housing applications against program procedures and accuracy standards. Identified missing or inconsistent application details, maintained clear case notes, and followed up to resolve outstanding documentation.

Reviewed FMLA, leave-of-absence, and disability claim documentation to validate eligibility, completeness, and next steps under applicable plan rules. Maintained claims records and tracking codes, identified missing materials, and communicated documentation requirements and claim decisions.

Resolved high-volume customer requests, documented interactions accurately, and de-escalated urgent service concerns.

Assisted customers with service inquiries, issue investigation, and timely resolution; maintained accurate case records.

Investigated discrepancies and documented incidents while following company procedures and confidentiality standards.

Processed personnel actions and confidential records, verified document accuracy, resolved discrepancies, and provided administrative support in a policy-driven environment.

Grade: 3.9

Bachelor of Science in Criminal Justice from Colorado Technical University, completed in 2025 with a GPA of 3.9.