Rafał Sułkowski
@rafasukowski
Customer Support and Shopify store builder resolving high-volume inquiries with fast, hands-on setups.
KazakhstanWhat I'm looking for
I’ve spent 4+ years handling 50–80 daily customer inquiries via live chat, email, and phone while staying on quality KPIs. In roles from Philip Morris Polska to So-House, I managed parallel conversations, maintained CRM records in Salesforce, and escalated complex cases when needed.
On the e-commerce side, I built and launched around six Shopify stores end to end—domain and theme setup, Shopify Payments, and shipping zones—plus third-party app installs and troubleshooting. I’ve also coordinated with suppliers and stakeholders to resolve orders and issues, and I’ve written FAQ/help documentation to keep answers consistent.
Experience
Work history, roles, and key accomplishments
Shopify Store Builder
Freelance & Personal Projects
Jan 2022 - Dec 2025 (3 years 11 months)
Built and launched approximately 6 Shopify stores end to end, from account setup to fully operational shop.
Housekeeper, Luxury Hospitality
Eleven Experience
Apr 2025 - Sep 2025 (5 months)
Served premium international clients in a five-star environment; resolved guest requests quickly in a fast-paced setting.
Virtual Assistant (Remote)
So-House Spółka Cywilna
Nov 2023 - Feb 2025 (1 year 3 months)
Managed 4-5 parallel client conversations daily via email and SMS, ensuring timely, professional responses.
Virtual Assistant
So-House Spółka Cywilna
Nov 2023 - Feb 2025 (1 year 3 months)
Managed 4-5 parallel client conversations daily via email and SMS, coordinated with clients and contractors, and maintained CRM records and documentation.
Restaurant Waiter
Castle Rosse Hotel Resort
Mar 2022 - Oct 2023 (1 year 7 months)
Managed orders, payments, and guest interactions in a fast-paced English-speaking environment; resolved service issues in real time.
Customer Care Agent
Philip Morris Polska
Mar 2021 - Mar 2022 (1 year)
Handled 50-80 customer inquiries daily across phone and email while meeting performance and quality KPIs.
Customer Service Cashier
Thai Wok
Jul 2020 - Feb 2021 (7 months)
Provided efficient service in a high-volume environment; processed payments and resolved order issues.
Store Assistant
Planeta Zabawek
Dec 2018 - Mar 2020 (1 year 3 months)
Assisted customers with product selection; processed transactions, returns, and exchanges.
Call Center Agent
T-Mobile Poland
May 2018 - Sep 2018 (4 months)
Resolved billing, service, and technical issues; maintained CRM documentation and met quality targets.
Education
Degrees, certifications, and relevant coursework
Narxoz University
Bachelor of Science, Digital Engineering
2026 -
Incoming B.Sc. Digital Engineering student at Narxoz University, studies conducted in English.
LO nr 67 MGM High School
High School Diploma, General Education
2017 - 2021
High school education at LO nr 67 MGM in Warsaw, Poland.
Tech stack
Software and tools used professionally
Availability
Location
KazakhstanAuthorized to work in
Job categories
Skills
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