Ayana Abai
@ayanaabai
I teach IELTS learners and deliver English-language customer support through clear communication, scheduling, and CRM coordination.
KazakhstanWhat I'm looking for
I'm currently conducting IELTS preparation classes at De Montfort University while handling English-language client calls, service requests, and appointment coordination at Fuse Service.
I've taught General English and IELTS at Generation Center, English Club, and independently, leading speaking clubs, administering mock tests, grading assignments, and tracking student progress through CRM systems and the Test Taker Portal.
As an Education Inspector at English Club, I observed lessons, reviewed academic and administrative records, produced evidence-based reports, and helped improve curriculum and classroom operations through feedback and teacher workshops.
I've also worked as an English–Russian consecutive interpreter for cosmetics, makeup, and cookware negotiations, supporting accurate communication while maintaining confidentiality and impartiality.
Experience
Work history, roles, and key accomplishments
— Conducting IELTS preparation classes
— Grading homework assignments
— Adhering to teaching methodology
— Administering mock tests
— Facilitating IELTS speaking clubs
— Conducting IELTS workshops
— Producing content for Social Media Platforms
- Handling incoming calls and messages from clients in English.
- Advising clients on company services and assisting with scheduling service appointments.
- Gathering key information for service requests: equipment type, brand, issue, address, and preferred appointment time.
- Entering and updating information in the CRM system.
- Coordinating technician schedules and assisting with rescheduling o
- Conducting IELTS Preparation Classes
- Adhering to teaching methodology
- Grading homework assignments
- Organizing classes through CRM system
- Facilitating IELTS Speaking Clubs
- Administering mock tests
- Registering students through Test Taker Portal
- Producing content for Social Media Platforms
IELTS trainer
Self-employed
Aug 2020 - Jun 2024 (3 years 10 months)
- Conducting IELTS Preparation Classes
- Adhering to teaching methodology
- Grading homework assignments
- Organizing classes through CRM system
- Facilitating IELTS Speaking Clubs
- Administering mock tests
- Registering students through Test Taker Portal
- Producing content for Social Media Platforms
- Observing lessons to rate teaching methods and student engagement.
- Examining records including student transcripts, attendance, and administrative logs.
- Writing formal reports with data-backed evidence on language centre performance.
- Monitoring action plans to fix previously identified problems.
- Interviewing staff including teachers to discuss strengths and weaknesses.
- Providing feedb
Interpreter
Self-employed
Aug 2015 - Aug 2020 (5 years)
- Facilitating live, accurate communication between parties speaking different languages (English- Russian) using a consecutive method.
- Translating Cosmetics & Makeup master classes and Cookware manufacturing negotiations with high precision under strict time constraints.
- Maintaining total impartiality and protected client confidentiality according to industry ethics.
- Clarifying cultural or
- Conducting General English and IELTS classes.
- Drawing up and conducting tests for revealing blind spots.
- Grading assignments and providing feedback on mistakes.
- Keeping records of attendance, grades, and language growth.
- Organizing and leading Speaking clubs for different levels.
- Creating content for Social Media Platforms.
English Second Language Teacher
Self-employed
Sep 2013 - Aug 2015 (1 year 11 months)
- Conducting General English classes.
- Drawing up and conducting tests for revealing blind spots.
- Grading assignments and providing feedback on mistakes.
- Keeping records of attendance, grades, and language growth.
- Preparing for the US embassy interview.
- Preparing for the US college.
- Assisting with school homework.
Education
Degrees, certifications, and relevant coursework
Eurasian Humanities Institute
Bachelor's degree, Teaching English as a Second or Foreign Language/ESL Language Instructor
2011 - 2015
Tech stack
Software and tools used professionally
Availability
Location
KazakhstanAuthorized to work in
Job categories
Skills
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