Open to opportunities

Katende Sharif

@katendesharif

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Customer-focused digital communicator skilled in social media, customer care, and multimedia production.

Uganda

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What I'm looking for

I seek a role in digital communications or customer care where I can use my social media, content writing, and video editing skills, contribute to team success, and grow into leadership.

I am a customer-focused digital communicator with experience in social media customer care, news writing, and multimedia production. I hold a Diploma in Journalism and Mass Communication and have applied my skills in roles at iSON xperiences, Kabuubi Media Agency, and True Line Studios.

At iSON xperiences I progressed from Customer Care Representative to Sit-in Team Leader and Team Leader supporting M-KOPA social media and inbound teams, earning a 'Best performer of the month' award. I have hands-on experience writing and editing digital news content and producing and editing video assets.

I bring strong problem-solving and decision-making skills, a service-oriented mindset, and practical technical abilities in customer service, social media moderation, content writing, and video editing. I seek opportunities where I can contribute to organizational success while continuing to grow my digital communications and multimedia expertise.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

iSON Xperiences

Dec 2024 - Present (1 year)

Led social media and inbound customer care teams for M-KOPA operations, supervising agents and ensuring service quality during December 2024–August 2025; promoted to full Team Leader in September 2025.

Team Leadership Customer Service Social Media Management Performance Coaching Conflict Resolution KPI Tracking

Customer Care Representative

iSON Xperiences

Jun 2024 - Nov 2024 (5 months)

Served as a CCR under M-KOPA in the social media team, handling customer inquiries and resolving issues to maintain satisfaction.

Customer Service Social Media Support Communication CRM

Digital News Writer

Kabuubi Media Agency

Mar 2020 - Sep 2020 (6 months)

Wrote and edited local and international news stories for the agency website, producing timely content and maintaining editorial standards from March to September 2020.

News Writing Editing Research AP Style Content Management SEO

Video Editor

True Line Studios

Jun 2019 - Oct 2019 (4 months)

Worked as an intern video editor producing visual content for studio projects, contributing to editing and post-production workflows from June to October 2019.

Video Editing Post production Visual Storytelling Final Cut Pro