Katende Sharif
@katendesharif
Customer-focused digital communicator skilled in social media, customer care, and multimedia production.
What I'm looking for
I am a customer-focused digital communicator with experience in social media customer care, news writing, and multimedia production. I hold a Diploma in Journalism and Mass Communication and have applied my skills in roles at iSON xperiences, Kabuubi Media Agency, and True Line Studios.
At iSON xperiences I progressed from Customer Care Representative to Sit-in Team Leader and Team Leader supporting M-KOPA social media and inbound teams, earning a 'Best performer of the month' award. I have hands-on experience writing and editing digital news content and producing and editing video assets.
I bring strong problem-solving and decision-making skills, a service-oriented mindset, and practical technical abilities in customer service, social media moderation, content writing, and video editing. I seek opportunities where I can contribute to organizational success while continuing to grow my digital communications and multimedia expertise.
Experience
Work history, roles, and key accomplishments
Team Leader
iSON Xperiences
Dec 2024 - Present (1 year)
Led social media and inbound customer care teams for M-KOPA operations, supervising agents and ensuring service quality during December 2024–August 2025; promoted to full Team Leader in September 2025.
Customer Care Representative
iSON Xperiences
Jun 2024 - Nov 2024 (5 months)
Served as a CCR under M-KOPA in the social media team, handling customer inquiries and resolving issues to maintain satisfaction.
Digital News Writer
Kabuubi Media Agency
Mar 2020 - Sep 2020 (6 months)
Wrote and edited local and international news stories for the agency website, producing timely content and maintaining editorial standards from March to September 2020.
Video Editor
True Line Studios
Jun 2019 - Oct 2019 (4 months)
Worked as an intern video editor producing visual content for studio projects, contributing to editing and post-production workflows from June to October 2019.
Education
Degrees, certifications, and relevant coursework
Kampala Institute of Vocational Training
Diploma, Journalism and Mass Communication
Grade: 4.48 CGPA
Completed a Diploma of Journalism and Mass Communication with a 4.48 CGPA in 2019.
Availability
Location
Authorized to work in
Social media
Job categories
Interested in hiring Katende?
You can contact Katende and 90k+ other talented remote workers on Himalayas.
Message KatendeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
