Katelynn Delacruz

Promoted and sold Delta Airlines credit card products at LGA, building customer relationships and driving sales through in-person outreach and product education.

Hosted live streams to demonstrate and sell products, engaging viewers in real time and meeting weekly streaming schedules to drive conversions.

Advised customers on cannabis strains and consumption methods, upsold new products, processed transactions, and maintained store cleanliness and customer service standards.

Processed payments, handled returns, applied discounts, maintained registers, and assisted customers to ensure accurate transactions and a clean checkout environment.

Provided patient care including meal prep, dressing assistance, toileting support, and maintaining a safe aseptic environment to support patient well-being.

Conducted outbound calls to assist customers with utility bill solutions, using CRM systems and headsets to generate sales and provide rate assistance.

Assisted customers with shipping, printing, mailbox services, and operated office equipment while ensuring efficient retail support and product guidance.

Greeted and seated customers, managed reservations and private parties, trained new staff, and maintained high standards of customer service.

Planned travel itineraries, processed payments and confirmations, resolved booking issues, and promoted resort packages to enhance guest experiences.

Supervised janitorial operations, conducted new-hire training, managed inventory and led daily stand-ups to maintain cleanliness and operational standards.

Scanned and palletized products, labeled barrels, RF-scanned inventory for shipping accuracy, and operated forklift to prepare trucks for dispatch.

Assembled and packed orders on a fast-paced line, operated Move-ex pickers, scanned items for accuracy, and maintained presentation standards for shipped boxes.

Cleaned public casino areas and operated cleaning equipment to maintain high cleanliness standards and public-area presentation each shift.

Processed truck deliveries, organized merchandise, maintained floor displays, and performed cashier duties to support store sales and presentation.

High school diploma awarded, covering general secondary education coursework and preparatory studies for employment.