Katelynn Delacruz
@katelynndelacruz
Customer-focused sales and hospitality professional with strong service skills.
What I'm looking for
I am a customer-focused sales and hospitality professional with broad frontline experience across retail, foodservice, hospitality, warehouse, and live-stream selling. I consistently go above and beyond, adapt quickly to new environments, and bring energy and a strong work ethic to every role.
My background includes sales and upselling roles (credit card sales, retail, dispensary, and telemarketing), guest-facing hospitality positions (hostess, reservation agent, public area attendant), and operational experience in warehouses, inventory, and fulfillment. I have been trusted with training responsibilities, cash handling, and operating specialized equipment like forklifts and Move-ex vehicles.
I hold multiple certifications including CPR, ServSafe, First Aid, RAMP, and a Bartender License, and I am authorized to work in the U.S. I seek opportunities where I can deliver exceptional customer experiences, contribute to team success, and continue growing in sales or hospitality functions.
Experience
Work history, roles, and key accomplishments
Credit Card Sales Rep
LGA Airport
Dec 2024 - May 2025 (5 months)
Promoted and sold Delta Airlines credit card products at LGA, building customer relationships and driving sales through in-person outreach and product education.
TikTok Host
Feelingirl Inc
Nov 2024 - Feb 2025 (3 months)
Hosted live streams to demonstrate and sell products, engaging viewers in real time and meeting weekly streaming schedules to drive conversions.
Budtender
Bleu Leaf Dispensary
Oct 2024 - Dec 2024 (2 months)
Advised customers on cannabis strains and consumption methods, upsold new products, processed transactions, and maintained store cleanliness and customer service standards.
Processed payments, handled returns, applied discounts, maintained registers, and assisted customers to ensure accurate transactions and a clean checkout environment.
Home Health Aide
Sacred Heart University
Oct 2023 - Apr 2024 (6 months)
Provided patient care including meal prep, dressing assistance, toileting support, and maintaining a safe aseptic environment to support patient well-being.
Telemarketer
NTHERM, LLC
Jun 2023 - Aug 2023 (2 months)
Conducted outbound calls to assist customers with utility bill solutions, using CRM systems and headsets to generate sales and provide rate assistance.
Sales Associate
UPS
Apr 2023 - Jun 2023 (2 months)
Assisted customers with shipping, printing, mailbox services, and operated office equipment while ensuring efficient retail support and product guidance.
Greeted and seated customers, managed reservations and private parties, trained new staff, and maintained high standards of customer service.
Reservation Agent
Camelback Resort
Feb 2022 - Jul 2022 (5 months)
Planned travel itineraries, processed payments and confirmations, resolved booking issues, and promoted resort packages to enhance guest experiences.
Designated Coach
Camelback Resort
Apr 2021 - Feb 2022 (10 months)
Supervised janitorial operations, conducted new-hire training, managed inventory and led daily stand-ups to maintain cleanliness and operational standards.
Inventory Specialist
True Value Warehouse
Sep 2020 - Mar 2021 (6 months)
Scanned and palletized products, labeled barrels, RF-scanned inventory for shipping accuracy, and operated forklift to prepare trucks for dispatch.
Fulfillment Specialist
Chewy Warehouse
Apr 2020 - Sep 2020 (5 months)
Assembled and packed orders on a fast-paced line, operated Move-ex pickers, scanned items for accuracy, and maintained presentation standards for shipped boxes.
Public Area Attendant
Mount Airy Casino Resort
Nov 2019 - Mar 2020 (4 months)
Cleaned public casino areas and operated cleaning equipment to maintain high cleanliness standards and public-area presentation each shift.
Sales Advisor
H&M
Feb 2017 - Apr 2019 (2 years 2 months)
Processed truck deliveries, organized merchandise, maintained floor displays, and performed cashier duties to support store sales and presentation.
Education
Degrees, certifications, and relevant coursework
Pocono Mountain West High School
High School Diploma, General Education
High school diploma awarded, covering general secondary education coursework and preparatory studies for employment.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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