Kate Hoke
@katehoke
Business analyst and operations specialist translating healthcare operations data into actionable insights and measurable efficiency gains.
United StatesWhat I'm looking for
I'm a Business Analyst and Onboarding Specialist with 8+ years of experience turning operational data into decisions that actually move the needle — mostly within complex, multi-stakeholder healthcare environments where the stakes (and the stakeholders) are high. My skills in data analysis help shape the onboarding documents and training programs I create, allowing change to be driven by the data on where bottlenecks are, and key performance indicators show a need for support in training.
Over the past several years at Kaiser Permanente, I've used tools like Power BI and Tableau to surface trends in scheduling, staffing, onboarding, and facilities data, and translated those insights into process improvements that leadership could act on. I've gathered requirements across physician and administrative teams, partnered with IT to validate system changes, and led end-to-end process design for initiatives serving tens of thousands of patients a year. I'm a Six Sigma Black Belt, and I genuinely enjoy the puzzle of finding where a workflow is breaking down — and then fixing it.
What I'm looking for next:
- Business Analyst role where I can bring that same mix of data fluency, systems thinking, and stakeholder communication to a new industry or a new kind of problem.
- Onboarding or Learning Management Administrator, where my skills at developing training presentations and programs can be utilized and expanded upon
Experience
Work history, roles, and key accomplishments
Analyzed scheduling and operational data across 30+ physician stakeholders using Power BI and Tableau, delivering actionable reporting to department leadership. Served as a systems resource for Epic Ambulatory, EZCall/UKG, and QGenda, translating workflow pain points into process improvements and supporting peer onboarding.
Led cross-functional process design for seasonal flu and COVID vaccination clinics, mapping end-to-end logistics, daily onboarding, and staffing workflows for 30,000+ patients and employees annually. Partnered with IT and leadership to gather requirements and validate system changes, and facilitated recurring cross-functional meetings to standardize agendas, templates, and action tracking.
Evaluated staff workflows to identify optimization opportunities and supported onboarding program performance and patient care delivery. Redesigned documentation frameworks to improve accuracy by 15%, maintained HIPAA-compliant clinical documentation, and supported IT troubleshooting and ServiceNow ticket resolution, including workstation setup and first-line diagnostics.
Lead Medical Assistant
Boulder Valley Family Practice
Mar 2016 - Dec 2018 (2 years 9 months)
Redesigned referral workflows handling 25–30 cases per month, cutting processing time by 5+ days through process mapping and bottleneck analysis.
Coordinated multiple concurrent process-improvement and proposal projects from ideation through completion, reducing project cycle time by 2–4 months.
Coordinated onboarding activity to drive adoption and understanding for incoming peers and providers.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Bachelor of Science, Communication
Earned a Bachelor of Science in Communication, building a foundation in business and mass communication frameworks.
Front Range Community College
Associate of Arts, General Studies
Earned an Associate of Arts in General Studies, with coursework including multimedia design.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Portfolio
toomanystarsdesigns.my.canva.siteSalary expectations
Social media
Skills
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