Open to opportunities

Kassim Hassan

@kassimhassan

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Hardworking and reliable animator with extensive guest relations experience.

Kenya

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What I'm looking for

I seek a dynamic role where I can leverage my guest relations skills and creativity in a supportive team environment, focusing on delivering exceptional experiences.

I am a dedicated professional with over 10 years of experience in the hospitality and tourism industry, specializing in guest relations and animation. My journey began as a Guest Relation Animator at Temple Point Resort, where I honed my skills in creating engaging experiences for visitors. I am fluent in multiple languages, including English, Italian, and Arabic, which allows me to connect with diverse guests and enhance their stay.

Throughout my career, I have successfully transitioned into roles such as a Tour Guide, where I led multilingual tours and received consistent five-star ratings for my engaging storytelling and cultural insights. My ability to manage group dynamics and ensure guest satisfaction has been a hallmark of my work. I am also experienced in kitchen utility operations, ensuring cleanliness and efficiency in fast-paced environments, which further showcases my versatility and commitment to excellence.

Experience

Work history, roles, and key accomplishments

Kitchen Utility

Aquarius Beach Resort

Jan 2015 - Present (10 years 6 months)

Ensured all kitchen surfaces, equipment, and utensils were clean and sanitized to meet health and safety standards. Operated dishwashing machines and manually cleaned large or delicate items.

Attention To Detail Time Management Multitasking Interpersonal Skills Communication Problem Solving Food Safety

Tour Guide

Watamu Tours & Safari

Jan 2011 - Present (14 years 6 months)

Conducted guided walking and bus tours for tourists, managing group safety and comfort while maintaining strict timelines. Trained junior guides and contributed to developing customized itineraries.

Public Speaking Communication Conflict Resolution Emergency Response

Tour Guide

Shoshi Tours & Safari

Jan 2008 - Present (17 years 6 months)

Guided tours across various locations, ensuring memorable and culturally enriching experiences for clients. Handled last-minute booking changes and promoted local culture by organizing authentic experiences.

Public Speaking Communication Conflict Resolution Emergency Response Client Experience

Tour Guide

Leopard Point Beach Resort

Jan 2005 - Present (20 years 6 months)

Led multilingual tours for groups of 15-70 tourists, delivering historical, cultural, and architectural insights. Coordinated with hotels, restaurants, and transport providers to ensure smooth tour operations and received consistent 5-star ratings.

Public Speaking Communication Conflict Resolution Emergency Response

Guest Relation as Animator

Temple Point Resort

Jan 2002 - Present (23 years 6 months)

Created moving images for various media, including film, television, video, and games. Applied creative skills in drawing, visual design, storytelling, and character design to meet visitor satisfaction.