Kashyap Karnani

I’m a program and operations leader who runs end-to-end transformation across procurement, logistics, and customer operations—turning strategy into execution with disciplined, data-driven decision making.

Over a 12-year, multi-phase journey, I’ve scaled e-commerce marketplace operations to 2.2 million product listings, standardised catalog and order management to support authorisation at scale, and built automation that lifts customer service efficiency.

I led a national distribution transformation that cut delivery time from 7–10 days to 24–48 hours across a 50,000-partner network, protecting continuity during disruption and improving customer experience while growing recurring vendor accounts.

I also specialise in global sourcing and business pivots—delivering up to 60% lower procurement costs and 45% lower capital expenditure through factory-direct sourcing, demand aggregation, and supplier qualification, including a major regulatory wind-down that restored profitability with zero capital loss.