At AppDynamics, I spearheaded the launch of automated root-cause analysis on the AIOps platform, using machine-learning workflows to surface possible causes of anomalies. This reduced critical incident MTTR by 45% across enterprise SaaS users.
I also introduced real-time machine-learning incident detection, which captured over 97% of high-severity anomalies and contributed to a 60% reduction in median incident response time. I directed three agile teams and managed the ServiceNow partnership for AppDynamics integrations.
At Nutanix Inc, I introduced multi-cloud chargeback and budgeting for AWS and Azure, helping customers control cloud spend and contributing to a 300% increase in ARPU. Earlier, I formulated the product vision and go-to-market strategy for Bluehost DevCloud at Endurance International Group, and wrote compliance and abuse-detection tools at Directi Internet Solutions Pvt Ltd.
