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karthick mahadevan

@karthickmahadevan

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Client support associate at Wipro handling Uber logistics requests and resolving 130–150 Zendesk tickets daily.

India

Message

At Wipro Limited, I supported Uber Technologies’ business logistics requests, resolving 130–150 Zendesk tickets daily while meeting SLA targets. I managed pickup and delivery bookings and attached complete email trails to tickets.

I communicated with customers through client portals and email, followed Salesforce SOPs, and handled escalations while tracking ticket status for stakeholders.

At Spree Group of Hotels (Azim Premji Foundation), I served 150–200 guests per day, handling check-ins, check-outs, billing, and reservations in Innkey PMS. Earlier, at Hotel Akil Residency, I managed front office operations and guest interactions.

Experience

Work history, roles, and key accomplishments

Associate – Client Support

Wipro Limited

Jan 2025 - Jun 2026 (1 year 5 months)

Resolved 130–150 Zendesk tickets daily for Uber Technologies' business logistics requests, meeting SLA targets. Managed pickup and delivery bookings end to end, attaching complete email trails to each ticket for accurate records.

Zendesk Email Support SLA Compliance Salesforce SOPs Escalation Management Ticket Monitoring Reporting Customer Data Management

Front Office Associate

Spree Group of Hotels

Aug 2023 - Dec 2024 (1 year 4 months)

Served 150–200 guests per day at a 206-room hotel, handling check-ins, check-outs, and guest queries in Innkey PMS. Managed billing, reservations, and front desk documentation.

InnKey Billing Reservations Check in Check out Guest Relations Documentation

Front Office Associate

Hotel Akil Residency

Mar 2023 - Jul 2023 (4 months)

Managed front office operations and guest interactions; supported administrative and customer service tasks.

Front Office Operations Guest Relations Administrative Support Customer Service

Education

Degrees, certifications, and relevant coursework

Arignar Anna Arts and Science College

Bachelor of Commerce, Commerce with Computer Applications

Grade: 7.87 CGPA

Activities and societies: Won 1st prize in inter-college debate and English quiz competitions; presented on marketing strategies at a state-level symposium. College project on customer preference of HDFC Standard Life Insurance Co.

Completed Bachelor of Commerce with Computer Applications, achieving a CGPA of 7.87.