Open to opportunities

Karl Disila

@karldisila

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Data & Business Analyst with expertise in Python and data science.

Belgium

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in data-driven projects.

I'm a passionate Data & Business Analyst with a strong foundation in Python, machine learning, and data analysis. My journey in the tech world began with a focus on IT support, where I honed my skills in problem-solving and customer communication. Over the years, I transitioned into data science, completing an intensive program that deepened my understanding of AI and data-driven decision-making.

Throughout my career, I have successfully delivered IT support while simultaneously working on personal data projects to apply my skills in real-world scenarios. My experience spans various roles, including IT Support Engineer and Junior Data Analyst, where I contributed to improving operational processes and enhancing service delivery. I am eager to bring my expertise to a dynamic team where I can grow and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer - Junior Data Science

Current

Sodexo

May 2025 - Present (1 year 1 month)

Provided 1st and 2nd line IT support to internal users, both onsite and remote. Improved internal incident handling processes and resolution times, while also training in Data Science & AI fundamentals.

Python Pandas scikit learn Machine Learning IT Support Incident Management Data Analysis

IT Support Engineer

ICT Talent

Jul 2023 - Apr 2025 (1 year 9 months)

Delivered 1st line support via calls, email, and service portal for clients like Deutsche Bank and Sodexo. Assisted in complex incident resolution and coordinated escalations with 2nd/3rd line support.

IT Support Service Desk Customer Service Communication Email Support Call Center Operations

IT Operations & Privacy Support

Akkodis

Oct 2022 - Jul 2023 (9 months)

Provided comprehensive hardware/software support in a bilingual environment. Set up and maintained monitoring solutions to improve operational visibility and ensured SLA compliance through service management tools.

Hardware Software support Monitoring SLA Service Management IT Operations Data Analysis

Customer Support Agent

Worldline

Jun 2019 - Oct 2022 (3 years 4 months)

Handled 1st line support and monitored card transaction anomalies to prevent fraud. Verified user data integrity and escalated high-risk cases to appropriate teams, maintaining excellent user satisfaction.

Customer Support Fraud Prevention Transaction Monitoring Data Integrity Communication Customer Satisfaction Payment Processing

Credit & Customer/Support Roles

ING

Dec 2016 - May 2019 (2 years 5 months)

Managed incoming calls related to personal credit products, from initial consultation to follow-up. Verified documentation, contract data, and ensured legal compliance, guiding clients in resolving credit irregularities.

Customer Support Legal Compliance Documentation Verification Consultation Financial Services Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Code Labs Academy

Data Science & AI Program, Data Science & AI

Completed an in-depth program covering Python, machine learning, data analysis, deep learning, and AI model deployment. Gained practical skills in developing and deploying AI models.

Centre Scolaire Saint Adrien - Val Duchesse

High School Diploma, Office Technician

Obtained a high school diploma with a focus on office technician skills. Developed foundational knowledge relevant to administrative and technical support roles.