Karla Castro Vera

I’m a Contract & Vendor Manager with 10+ years of experience managing complex global accounts, focused on contract compliance, financial control, and performance management. I enforce SLA and commercial terms to protect revenue using structured governance frameworks and data-driven decision-making, including end-to-end contract lifecycle and dispute resolution.

At Kyndryl/IBM, I owned contract governance for a large-scale IT engagement with a $4.4M USD monthly revenue baseline, improved billing accuracy, and reduced billing cycle time from 6+ months to under 60 days by redesigning the consumption billing subprocess and implementing automation. I also built operational and financial scorecards to enhance KPI visibility, achieved 100% closure of audit findings through cross-functional remediation, and streamlined client dispute processes to reduce dispute volume by 30% while improving response times.