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Karissa Garrett

@karissagarrett

Dedicated Customer Service professional with proven multitasking abilities.

United States
Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am a dedicated Customer Service professional with extensive experience in service delivery and a strong commitment to maintaining professional relationships. My expertise lies in quality, speed, and optimization, which has enabled me to achieve high satisfaction ratings and effectively resolve customer complaints. I thrive in fast-paced environments and am passionate about developing relationships that drive business results.

Throughout my career, I have honed my skills in customer order management, conflict resolution, and team building. At Dulku's Property Management, I successfully addressed customer complaints and achieved an 80% resolution rate on the first call. My previous roles have equipped me with the ability to manage multiple tasks efficiently while ensuring that customer needs are met promptly and accurately.

I am eager to bring my articulate, energetic, and results-oriented approach to a new opportunity where I can continue to cultivate partnerships and contribute to business growth.

Experience

Work history, roles, and key accomplishments

DM
Current

Customer Service Specialist

Dulku's Property Management

Feb 2019 - Present (6 years 6 months)

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Took payment information and other pertinent information such as addresses and phone numbers to place orders.

SC

Office Administrator

Simply The Best Construction

Feb 2018 - Present (7 years 6 months)

Interacted with customers by phone, email, or in-person to provide information. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

HC

Order Processor

Hallmark Cards Distribution Center

Aug 2016 - Present (9 years)

Processed customer orders in line with established policies and procedures. Examined orders to confirm accuracy, completeness and adherence to customer requirements.

Education

Degrees, certifications, and relevant coursework

LC

Longview Community College

GED, General Studies

2004 - 2004

Grade: 4.0

Completed the General Education Development program, demonstrating proficiency across various subjects. Achieved a perfect 4.0 grade point average.

Tech stack

Software and tools used professionally

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Karissa Garrett - Customer Service Specialist - Dulku's Property Management | Himalayas