Karissa Garrett
@karissagarrett
Dedicated Customer Service professional with proven multitasking abilities.
What I'm looking for
I am a dedicated Customer Service professional with extensive experience in service delivery and a strong commitment to maintaining professional relationships. My expertise lies in quality, speed, and optimization, which has enabled me to achieve high satisfaction ratings and effectively resolve customer complaints. I thrive in fast-paced environments and am passionate about developing relationships that drive business results.
Throughout my career, I have honed my skills in customer order management, conflict resolution, and team building. At Dulku's Property Management, I successfully addressed customer complaints and achieved an 80% resolution rate on the first call. My previous roles have equipped me with the ability to manage multiple tasks efficiently while ensuring that customer needs are met promptly and accurately.
I am eager to bring my articulate, energetic, and results-oriented approach to a new opportunity where I can continue to cultivate partnerships and contribute to business growth.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Dulku's Property Management
Feb 2019 - Present (6 years 6 months)
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Office Administrator
Simply The Best Construction
Feb 2018 - Present (7 years 6 months)
Interacted with customers by phone, email, or in-person to provide information. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Order Processor
Hallmark Cards Distribution Center
Aug 2016 - Present (9 years)
Processed customer orders in line with established policies and procedures. Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Education
Degrees, certifications, and relevant coursework
Longview Community College
GED, General Studies
2004 - 2004
Grade: 4.0
Completed the General Education Development program, demonstrating proficiency across various subjects. Achieved a perfect 4.0 grade point average.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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