Open to opportunities

Janet Morrow

@janetmorrow

Eligibility professional at Alamance County Social Services handling Adult Medicaid and Energy Assistance interviews, documentation, and caseloads.

United States

Message

What I'm looking for

I'm seeking remote benefits, eligibility, healthcare operations, or administrative support opportunities with room for professional growth.

At Alamance County Social Services, I conduct eligibility interviews for Adult Medicaid and Energy Assistance, verify and document information, and maintain current case records. I manage an active caseload while following program policies and deadlines.

At Alamance County Health Department, I provided public-facing service and verified demographic and insurance information. I used Epic and trained in NCEDDS, and supported frontline COVID-19 response activities.

Experience

Work history, roles, and key accomplishments

Current

Income Maintenance Case Worker II

Current

Alamance County Social Services

May 2022 - Present (4 years 5 months)

Conduct client interviews to determine eligibility for Adult Medicaid and Energy Assistance programs. Review, verify, document, and enter eligibility information in accordance with policy guidelines.

Eligibility interviews Document Verification Case Documentation Data Entry Caseload Management Policy Compliance Medicaid Energy Assistance

Process Assistant III

Alamance County Health Department

Nov 2013 - Apr 2022 (8 years 5 months)

Provided front-desk and telephone service to the public, directing clients to appropriate health department and community resources. Searched, entered, and verified demographic and insurance information for client encounters.

Epic NCEDDS Data Entry Insurance Verification Customer Service COVID 19 Response

Commercial Specialist

AutoZone Auto Parts

Jul 2007 - Nov 2013 (6 years 4 months)

Used catalogs and computer systems to identify replacement parts, stock numbers, pricing, and suitable substitutions. Received and filled parts orders, processed sales, and maintained inventory.

Inventory Management Customer Service Sales Parts Identification

Nurse Assistant

International Family Clinic

Dec 2006 - Jul 2007 (7 months)

Collected and recorded vital signs, weight, urine testing, and other intake information while maintaining accurate forms and logs. Answered front-desk calls and scheduled appointments.

Vital Signs Patient Intake Appointment Scheduling Confidentiality