Open to opportunities

Karina Rivera

@karinarivera1

Message

I deliver attentive guest service, manage fast-paced dining floors, and resolve customer issues professionally.

United States

Message

What I'm looking for

I'm looking to bring my strong work ethic, positive attitude, customer service experience, and ability to thrive in fast-paced team environments to a new team.

I've supported guest experiences at Drakes in Cool Springs and Ghengis Grill in Franklin by managing multiple tables, accurately entering orders, making menu recommendations, and resolving concerns professionally.

At Drakes, I use the Toast POS system, prioritize tasks during busy shifts, and coordinate with kitchen staff to keep orders timely and accurate. I also maintain clean, organized dining areas while following health and safety regulations.

My experience also includes supporting service at Mere Bulles and supervising cashier staff at Home Depot, where I trained team members, reconciled cash drawers, and handled transaction-related customer inquiries.

Experience

Work history, roles, and key accomplishments

Current

Server

Current

Drakes

Jul 2024 - Present (2 years 1 month)

Managed multiple tables and prioritized tasks to enhance dining experiences. Maintained cleanliness and collaborated with kitchen staff to ensure timely and accurate orders.

Upselling Customer Service Teamwork