Open to opportunities

Felicia Miller

@feliciamiller

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First-person restaurant professional delivering reliable service, leadership, and smooth operations.

United States

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What I'm looking for

I’m looking for a restaurant team where I can deliver excellent customer service, take on leadership during busy shifts, and apply my experience in food handling, cash handling, and training to keep service running smoothly.

I’m a current server with a strong foundation in restaurant work, customer service, and day-to-day operations. I’ve supported busy service floors and consistently focused on customer satisfaction, including handling customer complaints.

My background also includes Food service worker and Delivery Driver experience, plus a Mid-level role as a McDonald’s Shift Manager. I bring leadership through opening and closing the restaurant, cash handling and cash security, counting draws, preparing cash deposits, training new employees, and supervising and directing crew members.

Experience

Work history, roles, and key accomplishments

Current

Restaurant Server

Current

Mazza's

Jun 2024 - Present (2 years)

Provided server support at Mazza's, assisting with guest-facing restaurant service during shifts. Helped maintain service standards in a busy dining environment.

Guest Service Restaurant Operations Food Service Team Coordination Time Management

Delivery Driver

Papa John's

Mar 2022 - Jun 2024 (2 years 3 months)

Delivered customer orders for Papa John's while providing courteous service. Supported accurate order handling and timely delivery to customers.

Safety Delivery Driving Customer Service Communication Time Management Safety

Restaurant Server

Olive Garden

Sep 2019 - Aug 2022 (2 years 11 months)

Worked as a server at Olive Garden, assisting with day-to-day guest service during shifts. Supported smooth restaurant operations by handling assigned service responsibilities.

Guest Service Restaurant Operations Food Service Team Coordination Service standards

Restaurant Server

The Cabin Restaurant

Jan 2019 - Mar 2020 (1 year 2 months)

Served customers at The Cabin Restaurant while supporting restaurant operations during shifts. Assisted with maintaining consistent service in a hospitality setting.

Guest Service Restaurant Operations Customer Service Communication Teamwork

Food Service Worker

OhioHealth

Oct 2018 - Jun 2019 (8 months)

Worked as a food service worker at OhioHealth, supporting meal service operations. Maintained safe food handling practices and assisted with service needs.

Food Service Customer Service Teamwork Attention To Detail

Shift Manager

McDonald's

Feb 2015 - Oct 2018 (3 years 8 months)

Opened and closed the restaurant, managing cash security, counting draws, and preparing cash deposits. Monitored food quality, handled customer complaints, trained new employees, and supervised crew members to support day-to-day service.

Cash Handling Cash Security Food Quality Monitoring Employee Training Customer Service