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@karinaespinozagift
Detail-oriented marketing assistant with strong customer service skills.
I am a detail-oriented professional with a solid background in marketing support, customer engagement, and project coordination. My experience includes managing administrative tasks, supporting marketing campaigns, and delivering exceptional customer service. I pride myself on being a strong communicator, fluent in both Spanish and English, and I am eager to contribute to dynamic marketing or customer service teams.
Currently, I am volunteering as a Marketing Assistant with the Project Management Institute Southern Caribbean Chapter, where I support social media campaigns and create engaging content. Additionally, I work as a Project Coordinator at TOSL Engineering Ltd., where I maintain project schedules and facilitate communication between stakeholders. My previous role as a Customer Service Specialist at TTTVSolnet allowed me to build strong relationships with clients and effectively resolve inquiries in both English and Spanish.
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Work history, roles, and key accomplishments
TOSL Engineering Ltd.
Feb 2024 - Present (1 year 9 months)
Maintained project schedules, coordinated resources, and ensured timely task completion. Facilitated communication between stakeholders to align project objectives and expectations, demonstrating strong organizational and interpersonal skills.
Project Management Institute Southern Caribbean Chapter (PMI
Feb 2024 - Present (1 year 9 months)
Supported the execution of social media campaigns to promote organizational events and initiatives, enhancing visibility and engagement. Created graphics and written content for posts on Instagram, LinkedIn, and Facebook using tools like Canva, ensuring cohesive messaging across digital platforms.
TTTVSolnet – ONG
Jan 2022 - Present (3 years 10 months)
Delivered customer service in English and Spanish, effectively resolving inquiries and complaints while building strong client relationships. Handled administrative tasks including scheduling and email communications, and successfully coordinated the delivery of five online courses for 30 participants.
Degrees, certifications, and relevant coursework
MSc., Renewable Energy and Sustainability
Focused on advanced concepts in renewable energy technologies and sustainable development practices. Explored interdisciplinary approaches to environmental challenges and energy policy.
BSc., Chemical Engineering
Gained a foundational understanding of chemical processes, thermodynamics, and material science. Developed problem-solving skills applicable to industrial and research environments.
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