Darcelle User
@darcelleuser
Communications and customer-service professional with 10+ years in media, sales, and design.
What I'm looking for
I am a dynamic communications and customer-service professional with over a decade of experience across media, sales, and administrative roles. I have managed marketing campaigns, developed graphic and digital content, and supported operational workflows while building strong client relationships.
My technical proficiency includes Adobe Creative Suite, HubSpot, Fresh Sales, and Microsoft Office, which I use to deliver efficient, professional results. I have hands-on experience in event promotion, digital advertising, telemarketing, and classroom support.
I am adaptable, collaborative, and results-oriented, eager to contribute creativity and organizational excellence to a forward-thinking team that values initiative and growth.
Experience
Work history, roles, and key accomplishments
Learning Support Assistant
Ministry of Education
Aug 2022 - Sep 2025 (3 years 1 month)
Provide classroom support and exam administration, substitute for absent teachers to maintain instructional continuity, and perform clerical tasks to support daily classroom management.
Administrative Assistant
APR Associates Limited
Jan 2022 - Mar 2022 (2 months)
Supported event promotion and digital advertising, managed inventory and register operations, and designed promotional materials including food photography for hospitality venues.
Telemarketer
Guardian Asset Management
Oct 2020 - Apr 2021 (6 months)
Generated leads and secured mutual fund sales through telemarketing and social media campaigns, contributing to customer acquisition and revenue growth.
Production Operator & Graphic Designer
Pat & Max Limited
Feb 2020 - Apr 2020 (2 months)
Operated bindery and engraving equipment while creating graphic designs to support production workflows and finished product quality.
Sales Agent
CUNA Caribbean Insurance
Aug 2018 - Aug 2019 (1 year)
Promoted and sold insurance products within credit unions, building client relationships and meeting sales targets.
Sales & Collections Representative
Digicel
Jan 2013 - Jun 2017 (4 years 5 months)
Drove sales of prepaid/postpaid plans and supported customer retention for fiber-to-the-home products through outbound sales and collections activities.
Education
Degrees, certifications, and relevant coursework
College of Science, Technology and Applied Arts of Trinidad and Tobago
Bachelor of Arts, Mass Communication
Pursuing a Bachelor of Arts in Mass Communication; coursework and practical training in media, communications, and related production skills.
College of Science, Technology and Applied Arts of Trinidad and Tobago
Certificate, Media Presentation
2025 - 2025
Completed a Voice & Media Presentation Masterclass focusing on presentation skills and media techniques.
Trinidad and Tobago Publishers and Broadcasters Association
Certificate, Election Coverage
2024 - 2024
Completed an Election Coverage Workshop focused on journalistic approaches and media coverage of elections.
Engage My Mind
Certification, Sales and Marketing
2018 - 2018
Completed a Sales & Marketing Certification covering sales techniques and marketing fundamentals.
College of Science, Technology and Applied Arts of Trinidad and Tobago
Associate Degree, Graphic Design
2012 - 2015
Completed an Associate Degree in Graphic Design with hands-on training in graphic tools and production techniques.
School of Business and Computer Science (SBSC) / SBCS Global Learning Institute
Training, Graphic Design
2005 - 2005
Completed graphic design training with emphasis on practical design applications and tools.
Bishop Anstey High School
O-Levels, Secondary Education
1998 - 2004
Completed secondary education and obtained seven O-levels across general secondary curriculum.
Young Traders Entrepreneurship Education Programme
Training, Graphic Design
2001 - 2001
Undertook graphic design training focused on foundational design skills and software basics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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