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Darcelle User

@darcelleuser

Communications and customer-service professional with 10+ years in media, sales, and design.

Trinidad and Tobago
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What I'm looking for

I seek a collaborative role where I can apply communications, design, and customer-service skills to drive marketing impact and support operational excellence.

I am a dynamic communications and customer-service professional with over a decade of experience across media, sales, and administrative roles. I have managed marketing campaigns, developed graphic and digital content, and supported operational workflows while building strong client relationships.

My technical proficiency includes Adobe Creative Suite, HubSpot, Fresh Sales, and Microsoft Office, which I use to deliver efficient, professional results. I have hands-on experience in event promotion, digital advertising, telemarketing, and classroom support.

I am adaptable, collaborative, and results-oriented, eager to contribute creativity and organizational excellence to a forward-thinking team that values initiative and growth.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

College of Science, Technology and Applied Arts of Trinidad and Tobago logoCT

College of Science, Technology and Applied Arts of Trinidad and Tobago

Bachelor of Arts, Mass Communication

Pursuing a Bachelor of Arts in Mass Communication; coursework and practical training in media, communications, and related production skills.

College of Science, Technology and Applied Arts of Trinidad and Tobago logoCT

College of Science, Technology and Applied Arts of Trinidad and Tobago

Certificate, Media Presentation

2025 - 2025

Completed a Voice & Media Presentation Masterclass focusing on presentation skills and media techniques.

TA

Trinidad and Tobago Publishers and Broadcasters Association

Certificate, Election Coverage

2024 - 2024

Completed an Election Coverage Workshop focused on journalistic approaches and media coverage of elections.

EM

Engage My Mind

Certification, Sales and Marketing

2018 - 2018

Completed a Sales & Marketing Certification covering sales techniques and marketing fundamentals.

College of Science, Technology and Applied Arts of Trinidad and Tobago logoCT

College of Science, Technology and Applied Arts of Trinidad and Tobago

Associate Degree, Graphic Design

2012 - 2015

Completed an Associate Degree in Graphic Design with hands-on training in graphic tools and production techniques.

School of Business and Computer Science (SBSC) / SBCS Global Learning Institute logoSI

School of Business and Computer Science (SBSC) / SBCS Global Learning Institute

Training, Graphic Design

2005 - 2005

Completed graphic design training with emphasis on practical design applications and tools.

BS

Bishop Anstey High School

O-Levels, Secondary Education

1998 - 2004

Completed secondary education and obtained seven O-levels across general secondary curriculum.

YP

Young Traders Entrepreneurship Education Programme

Training, Graphic Design

2001 - 2001

Undertook graphic design training focused on foundational design skills and software basics.

Tech stack

Software and tools used professionally

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