Katie Pulliam
@katiepulliam
Customer-focused Sales Associate and front-of-house team member with 2+ years of retail and food service experience.
What I'm looking for
I’m a high school graduate eager to move forward in my career, bringing over 2 years of customer service experience across the retail and food industry. I enjoy helping customers find what they need, answering questions, and creating a positive experience that earns trust.
In my most recent role, I worked as a Sales Associate, assisting customers with product selection, maintaining organized merchandise displays, and supporting sales through strong product knowledge. I also handled cash transactions accurately, managed returns, exchanges, and refunds per store policy, and helped keep inventory stocked and the store clean.
I’ve also supported guests in fast-paced restaurant environments, where I greeted customers warmly, managed seating to improve flow, monitored dining cleanliness and health and safety standards, and collaborated with kitchen staff for timely service. I’m dependable, punctual, and comfortable training new team members on policies, menu knowledge, procedures, and customer service techniques.
Experience
Work history, roles, and key accomplishments
Assisted customers with product selection and provided product knowledge to answer inquiries and build trust. Maintained organized merchandise displays, restocked inventory, handled cash transactions, and processed returns, exchanges, and refunds according to store policy.
Front of House Employee
Chick-fil-A
Sep 2023 - Feb 2024 (5 months)
Greeted and assisted customers to ensure positive dining experiences, managed seating to optimize flow and reduce wait times, and maintained dining area cleanliness per health and safety standards. Coordinated with kitchen staff, addressed customer questions and issues, and trained new front of house employees on policies, menu knowledge, and customer service.
Crew Member
Dunkin' Donuts
Mar 2023 - Aug 2023 (5 months)
Prepared and served beverages and food items while maintaining cleanliness and organization of workstations and dining areas. Took orders, prepared meals, collected payments, worked front counter and drive-thru, and collaborated with team members to ensure smooth service during peak hours.
Education
Degrees, certifications, and relevant coursework
Florida Virtual School
High School Diploma, High School
Grade: 3.8 GPA
Earned a High School Diploma from Florida Virtual School with a reported 3.8 GPA.
Availability
Location
Authorized to work in
Job categories
Skills
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