KBKarim Badad
@karimbadad
IT support specialist and graphic designer with diverse experience.
MoroccoWhat I'm looking for
I am an IT support specialist and graphic designer with extensive experience in providing technical support and creating visual concepts for businesses. Over the past several years, I have honed my skills in customer service and technical problem-solving, particularly in the telecommunications sector. My role at PLATINIUM PUB involved creating compelling advertisements and managing customer mock-ups, which significantly enhanced our clients' marketing efforts.
In addition to my graphic design work, I have a strong background in IT support, having worked with major companies like Nokia and HP. My technical expertise includes troubleshooting Windows and SAP issues, as well as providing remote support for internet and television services. I am fluent in Arabic, Spanish, French, and English, allowing me to communicate effectively with a diverse clientele.
Experience
Work history, roles, and key accomplishments
Business Manager & Graphic Designer
PLATINIUM PUB
Jul 2017 - Mar 2024 (6 years 8 months)
Responsible for creating visual concepts for customer advertisements and producing mock-ups. Managed client projects and ensured high-quality deliverables.
Technical Customer Advisor
MCC
Jan 2017 - Jul 2017 (6 months)
Provided remote support for television and internet connection issues for a French telecommunication company, ensuring customer satisfaction and effective problem resolution.
Commercial Customer Advisor
WEBHELP
Mar 2016 - Jun 2016 (3 months)
Responded to customer inquiries for Easyjet via calls, chat, and emails, providing booking support and resolving issues efficiently.
IT Support Specialist
HP CDG
May 2014 - Mar 2016 (1 year 10 months)
Provided technical support for Windows and SAP issues, managing incidents and processing requests for Nokia employees in Spanish.
Education
Degrees, certifications, and relevant coursework
USUniversity of Sunderland
Bachelor of Business Management & Marketing, Business Management
Bachelor of Business Management & Marketing, focusing on the principles of business management and marketing strategies.
Higher School of Business Management and Marketing
Bachelor of Applied Business Computing, Applied Business Computing
Bachelor of Applied Business Computing, emphasizing the application of computing in business environments.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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