AbdelKarim BenAbdallah
@karim2k
Dedicated Senior IT Support Professional with a passion for growth hacking.
What I'm looking for
I am a dedicated Senior IT Support Professional with extensive experience in IT systems and network management. Over the years, I have successfully resolved numerous hardware and software issues, significantly enhancing troubleshooting efficiency in high-demand environments. My journey has led me to embrace growth hacking, where I currently drive business growth at Tunewtec and LabelPro, achieving remarkable results in user acquisition and retention.
In my role as Director of Global Communities at the Social Media Club Global, I lead community development initiatives and manage a team of community managers. My focus is on fostering engagement and creating valuable content that resonates with our audience. I have a proven track record of orchestrating successful marketing strategies that leverage data analytics and customer feedback to optimize performance and drive growth.
With a Bachelor of Applied Science in Information Technology and various certifications, I am committed to continuous learning and professional development. I thrive in collaborative environments where I can leverage my communication skills and project management expertise to optimize IT operations and support seamless technological integration.
Experience
Work history, roles, and key accomplishments
Growth Hacker
Tunewtec
Nov 2024 - Present (8 months)
Responsible for driving business growth and optimizing performance across all key metrics. My role includes conducting thorough website audits, focusing on SEO improvements, and supervising the team to ensure efficiency and innovation. I lead efforts to achieve a 20% growth across all KPIs, optimize ad budgets, and create engaging content to attract and retain customers.
Growth Hacker
LabelPro Tunisia
Aug 2024 - Present (11 months)
Engineered a viral marketing strategy that increased user acquisition by 150% over three months through data-driven A/B testing and creative social media campaigns. Devised strategic growth experiments leveraging advanced analytics and customer feedback loops, resulting in a 200% increase in conversion rates within six months. Orchestrated a user retention program, leading to a 300% increase in re
Director of Global Communities
Social Media Club Global
Apr 2024 - Present (1 year 3 months)
Responsible for community development and engagement, including growing and engaging the global SMC community, supporting and guiding existing chapters, and assisting in establishing new chapters. I lead a team of community managers and volunteers, develop training programs for chapter leaders, and mentor them. I also plan and oversee global events, conferences, and workshops, support local chapte
Business Development Manager
DIGIBELL Agency
Apr 2020 - Present (5 years 3 months)
Developed the company portfolio and services, piloted sales operations and customer relationships. Advised customers for long and short term strategies and conducted recruitment campaigns. I interfaced with company partners and followed up on media productions operations.
Co-founder of the Social Media Club Tunisia
Social Media Club Tunisia
Apr 2013 - Present (12 years 3 months)
Co-founded the Social Media Club Tunisia, the sole club dedicated to Digital Marketing organizing meetups, workshops and training nationwide. The club aims to share experiences between professionals and disseminate good practices that can promote the judicious use of social networks. It also serves as a social media think tank whose mission is to connect media professionals who use community logic
Growth Hacker
Yalla Digital Academy
Feb 2024 - Present (1 year 5 months)
Responsible for driving Yalla Digital Academy's (YDA) growth by attracting new students through strategic marketing initiatives (Growth Hacking). Developed and implemented data-driven campaigns, managed YDA's online presence, oversaw the curriculum, and managed student enrollment and success.
Growth Hacker
AT Worthy
Feb 2022 - Present (3 years 5 months)
Managed UX Writing, social media growth, and website and SEO audits. Led product launch project management, podcast production, and webinars setup. Developed and implemented front-end web code to launch interactive tools and apps benefiting the marketing team’s goals.
Sales Specialist
BBTV
Apr 2021 - Present (4 years 3 months)
Reached out to potential partners to outline the benefits of joining our network and networked with potential partners to increase BBTV's reach within the online video and technology communities. Consistently attained sales targets and provided expertise and guidance to partners on BBTV's value adds and technology platform. Collaborated with management and the greater team to identify and analyze
Business Consultant
Abdenso Group
Nov 2020 - Present (4 years 8 months)
Conducted a 6-month consulting mission to create a framework for an upcoming Digital Group focused in Digital Ecommerce, media production, press and digital marketing. This included a 10-day training for the team covering community management, SEO, and content creation.
Senior IT Support
OMV
Jan 2017 - Present (8 years 6 months)
Installed and configured computer hardware operating systems and applications, and monitored and maintained computer systems and networks. Troubleshot system and network problems, diagnosing and solving hardware or software faults, and replaced parts as required. Provided support, including procedural documentation and relevant reports, and supported the roll-out of new applications.
Senior IT support
OMV
Jan 2011 - Present (14 years 6 months)
Provided final level escalated support for all trading systems globally. Worked as part of a team including on-call, shifts, and weekend maintenance work, ensuring all issues were dealt with swiftly and all work was documented. Automated trading systems and implemented trading systems monitoring solutions.
Senior Site IT Support
Pioneer Natural Resources
Aug 2007 - Present (17 years 11 months)
Supported users in the Tunis office and in the field. Followed up and implemented complex projects across multiple sites.
Developper, IT support, Testing, documenting
National Real-estate Office CPF
Nov 2002 - Present (22 years 8 months)
Performed duties as a developer, IT support, and was involved in testing and documenting processes.
IT support
Real property administrator
Sep 2002 - Present (22 years 10 months)
Provided IT support within the public service sector.
IT Site support
Mograne Coumpting center
Sep 2001 - Present (23 years 10 months)
Managed a small site with 30 computers and a Red Hat Linux server, primarily used for training various types and ages of people.
Education
Degrees, certifications, and relevant coursework
ISET Nabeul
Bachelor of Applied Science (B.A.Sc.), Information Technology
Completed a Bachelor of Applied Science with a focus on Information Technology. The program provided a strong foundation in IT principles and practices.
Availability
Location
Authorized to work in
Website
medium.com/@karim2kSocial media
Job categories
Interested in hiring AbdelKarim?
You can contact AbdelKarim and 90k+ other talented remote workers on Himalayas.
Message AbdelKarimFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
