Kari Haughton
@karihaughton
I manage healthcare program communications, customer inquiries, and documentation across high-volume support lines.
United StatesWhat I'm looking for
I've supported healthcare programs at Covance, Labcorp, Fortrea, and Neovance by managing incoming faxes, documenting calls, and resolving customer inquiries through established procedures. I also answer Neovance Hub Support, Neovance Sales, and Gilead Trodelvy line calls.
Previously, I handled communications for ResMed's clinical education team and transcribed recorded medical sessions for CMT Medical Transcription. My background includes certificates in Paralegal Studies and Medical Transcription.
Experience
Work history, roles, and key accomplishments
Program Representative
Covance, Labcorp, Fortrea, Neovance
Jan 2018 - Jul 2026 (8 years 6 months)
Managed incoming faxes and calls from program customers, documented requests in software systems, and handled customer inquiries per procedures. Answered calls from Neovance Hub Support, Neovance Sales, and Gilead Trodelvy lines.
Education
Degrees, certifications, and relevant coursework
Victor Valley College
Certificate, Paralegal Studies
Completed certificate program in Paralegal Studies.
Victor Valley College
Certificate, Medical Transcription
Completed certificate program in Medical Transcription.
High School
Diploma, General
Earned a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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