Karen Ruiz

Served as internal consultant to development and infrastructure teams on tooling, change management, and incident response for enterprise-scale applications and databases. Managed build, release, and version control for enterprise DEV→PROD pipelines and led application migrations, including on-premises-to-cloud migrations.

Served as primary uCMDB resource on a storage discovery initiative, configuring probes to scan production storage, SAN, and backup infrastructure. Reconciled discovered configuration items and produced reporting to validate data integrity across integrated sources.

Diagnosed and resolved application and infrastructure incidents, identifying solution defects to maintain stable, continuous service. Produced monthly reports on system outages, business impact, root cause, and duration, and documented recurring issues to improve team response time.

Led a $2.6M global initiative to replace core server/network monitoring platform, acting as lead technical resource and liaison. Owned 24x7 uptime of production and non-production monitoring/automation servers and provided NOC monitoring coverage for global corporate and retail environments.

Supported proprietary risk-management software for internal and external users via phone, email, and walk-up channels, logging and resolving requests through Remedy. Authored SOPs that streamlined Help Desk workflows and improved SLA compliance, and built the training curriculum for new staff.

Supervised 4–15 analysts providing 24/7 VPN network support, managing schedules to ensure continuous coverage. Investigated root causes of VPN outages, reported SLA performance, and ensured rollouts met SOX compliance requirements.

Completed training in Managing & Maintaining Windows Server 2008 R2 in 2013.

Completed training in Project Management Fundamentals in 2013.

Completed training in Interconnecting Cisco Network Devices 1 & 2 from 2008 to 2009.

Grade: Honors

Graduated with honors with a Network Technician Diploma in 2002.