Karen Pillay
@karenpillay
Account Manager at Somewhere.com, managing U.S. recruitment accounts against a $100,000 monthly target.
South AfricaWhat I'm looking for
At Somewhere.com, I manage U.S.-based client relationships throughout the recruitment lifecycle, serving as a primary point of contact and supporting a monthly client/revenue target of $100,000. I work with recruiters and internal teams to keep hiring requirements, progress, and expectations aligned.
At FIRtech Intelligent Automation, I built strategic client partnerships and advised on workforce planning and talent acquisition. I also managed service-level agreements and worked with hiring managers to shape workforce solutions around project timelines and budgets.
At EOH Recruitment Solutions, I recruited in the IT sector and managed client accounts, with annual billing targets of ZAR 5 million. My work included client acquisition and retention, full-cycle recruitment, and contract negotiations.
Earlier, I worked in customer experience and client service at SA Proplink and Lesaka Employee Benefits. I also served as a Senior Customer Representative at AMAZON.COM and as a Recruitment Executive at KEY Skills Training and Recruitment.
Experience
Work history, roles, and key accomplishments
Recruitment Executive
Key Skills Training and Recruitment
Apr 2015 - Present (11 years 6 months)
Managed the end-to-end recruitment process, from sourcing and screening candidates through to interviews, selection, placement, and onboarding. Built and maintained strong relationships with clients and candidates, providing regular communication and feedback.
Recruitment and Client Success Manager
Somewhere.com
Mar 2026 - Sep 2026 (6 months)
Managed a portfolio of U.S.-based clients throughout the recruitment lifecycle, serving as the primary point of contact and ensuring a high-quality client experience. Managed a monthly client/revenue target of $100,000 while supporting account growth and client retention.
Resourcing and Business Development Executive
FIRtech Intelligent Automation
Jan 2021 - Aug 2026 (5 years 7 months)
Built and maintained long-term strategic partnerships with clients, ensuring a deep understanding of their business needs and talent requirements. Managed service-level agreements and drove client engagement by identifying opportunities for service enhancements and business growth.
Account Manager
Somewhere.com
Apr 2025 - Mar 2026 (11 months)
Managed a portfolio of U.S.-based clients throughout the recruitment lifecycle, serving as the primary point of contact and ensuring a high-quality client experience. Managed a monthly client/revenue target of $100,000 while supporting account growth and client retention.
Provided expert customer service support, addressing complex inquiries and escalated issues while maintaining high satisfaction levels. Coached and mentored team members to improve performance and communication skills.
Account Manager
Gijima Human Capital
Jan 2016 - Jun 2016 (5 months)
Managed high-value client accounts, ensuring seamless service delivery, retention, and continuous business growth. Drove strategic workforce solutions and led contract negotiations and service level agreements.
Recruitment Account Manager
EOH Recruitment Solutions
Aug 2008 - Mar 2015 (6 years 7 months)
Managed a portfolio of key IT clients, delivering customized recruitment solutions and driving full-cycle recruitment processes. Negotiated and secured high-value contracts, consistently meeting and exceeding annual billing targets of ZAR 5 million.
Senior Recruiter
EOH Recruitment Solutions
Aug 2008 - Mar 2015 (6 years 7 months)
Managed a portfolio of key IT clients, delivering customized recruitment solutions and driving full-cycle recruitment processes. Negotiated and secured high-value contracts, consistently meeting and exceeding annual billing targets of ZAR 5 million.
Recruiter
EOH Recruitment Solutions
Aug 2008 - Mar 2015 (6 years 7 months)
Managed a portfolio of key IT clients, delivering customized recruitment solutions and driving full-cycle recruitment processes. Negotiated and secured high-value contracts, consistently meeting and exceeding annual billing targets of ZAR 5 million.
Customer Experience Manager
SA Proplink
Jan 2006 - Jul 2008 (2 years 6 months)
Managed customer experience in the real estate sector, ensuring high satisfaction and service delivery.
Client Service Consultant
Lesaka Employee Benefits
Jun 2002 - Dec 2005 (3 years 6 months)
Provided client service in the insurance sector, handling client inquiries and ensuring satisfaction.
Education
Degrees, certifications, and relevant coursework
Amazon In-House Training
Customer Service In-House Training, Customer Service
Customer Service In-House Training from Amazon.
Dale Carnegie Training
How To Win Friends and Influence People, Interpersonal Skills
How To Win Friends and Influence People training from Dale Carnegie Training.
EOH In-House Training
Introduction to Operations Management, Operations Management
Introduction to Operations Management training from EOH In-House Training.
Dale Carnegie Training
The Sales Advantage, Sales
The Sales Advantage training from Dale Carnegie Training.
APSO
Accredited Recruitment Professional, Recruitment
Accredited Recruitment Professional certification from APSO.
Oxbridge University
Diploma, Marketing and Advertising Management
Diploma in Marketing and Advertising Management, incomplete due to financial reasons.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Interested in hiring Karen?
You can contact Karen and 90k+ other talented remote workers on Himalayas.
Message KarenGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
