Karen Natembeya

I've spent 15 years at Kenyatta International Convention Centre (KICC), supporting high-profile domestic and international conferences, summits, exhibitions and hospitality operations.

As a Team Leader in Customer Service, I supervised, scheduled and mentored frontline teams while partnering with sales teams to turn client requirements into event execution plans and billing records. I also chaired pre-conference planning sessions with clients and executive management, ensuring delivery aligned with contractual terms, brand standards and service expectations.

In my current research-focused role at KICC, I lead background analysis for international events and translate surveys, interviews and market research into actionable insight. I produce research reports, policy briefs, concept notes, post-event evaluations and executive presentations that support senior-management decision-making.

I'm bringing hands-on hospitality operations experience, marketing management training and HubSpot CRM automation knowledge to hospitality, tourism and event management opportunities in Canada.