Karen Martinez

Manage carrier relationships across North America, Europe, and Asia as the primary point of contact for operational and service-related matters, overseeing ocean and air transportation operations. Monitor carrier performance metrics and implement continuous improvement initiatives.

Managed carrier relationships as the primary point of contact, negotiating rates and overseeing lane bids to optimize transportation costs. Monitored carrier performance and implemented improvement plans to enhance service levels and operational efficiency.

Oversaw performance of 9 Priority Customers, acting as main point of contact for escalations. Conducted daily monitoring of customer load boards and lane analysis, prepared reports, and reduced fee fines by $1.5 million per customer while improving On-Time performance by 4%.

Ensured transportation arrangements for shipments and facilitated customer calls and updates. Prepared and provided reports to management and customers, monitored customer load boards, and managed orders and financials.

Managed appointment scheduling operations for customers and identified patterns in operations and data. Ensured information flow from order placement to final customer billing.

Pursued an MBA with a focus on operations and client management, completing the program in December 2023.

Earned a Bachelor of Arts in International Commerce, completing the program in May 2020.