Looking for a job

Karen Leto

@karenleto

Customer service and operations professional at Uber and Amazon Flex, documenting delivery incidents and resolving problems in the field.

Mexico

Message

What I'm looking for

I’m seeking projects in virtual assistance, customer support, retail research, on-site data collection, Spanish-language content review, or administrative support.

At Uber and Amazon Flex, I plan routes, manage delivery times, and use mobile platforms to complete assigned services. I document incidents, communicate with support teams, and resolve problems in the field.

At Cosméticos Roxy, I advised customers, supported sales, and helped manage products, inventory, and orders. I also coordinated appointments and payments while following service procedures.

Through my independent activity, Apapáchame Glow Room Beauty, I managed appointments, prices, quotations, supplies, and client follow-up. I created promotional content and organized day-to-day business priorities.

I’m developing e-commerce initiatives, including Punto & Todo, with product catalogs, digital promotions, order tracking, and inventory organization. I’m interested in virtual assistance, customer support, retail research, field data collection, Spanish-language content review, and administrative support.

Experience

Work history, roles, and key accomplishments

Current

Delivery Logistics & User Support

Current

Uber and Amazon Flex

Jan 2026 - Present (9 months)

Planned routes, managed delivery times, and used mobile platforms to complete assigned services. Documented incidents, communicated with support teams, and resolved problems in the field.

Route Planning Time Management Mobile Platforms Incident Documentation Problem Solving User Support

Customer Service, Sales & Store Operations

Cosméticos Roxy

Jan 2024 - Dec 2026 (2 years 11 months)

Advised customers, supported sales, handled requests, and managed products, inventory, and orders. Coordinated appointments, payments, and customer service following detailed procedures.

Customer Service Sales Inventory Management Order Management Appointment Scheduling Payment Processing

Independent Beauty Services & Business Administration

Apapáchame Glow Room Beauty

Managed appointments, service prices, quotations, supplies, and follow-up communication with clients. Created promotional content and organized day-to-day business priorities.

Appointment Scheduling Pricing Quotations Client Communication Promotional Content Business Administration

Radio & Podcast Hosting

Universidad Salesiana

Participated in interviews with independent artists and hosted discussions with invited guests. Practiced clear communication, active listening, improvisation, and team coordination.

Communication Skills Active Listening Improvisation Team Coordination Interviewing

E-commerce & Digital Projects

Punto & Todo

Planned product catalogs, digital promotions, order tracking, and inventory organization. Explored sales workflows using WhatsApp Business, Loyverse, and automation tools.

Ecommerce Product Catalogs Digital Promotions Order Tracking Inventory Organization WhatsApp Business Loyverse Automation Tools